Retail Sales Associate & more

Job Description

Le Chocolatier is a Canadian-owned chocolate company in Canmore, Alberta, creating fine Belgian chocolate confections in our own production facility and welcoming visitors from across Canada and around the world.

We are looking for a reliable, practical and detail-oriented Retail & Packaging Associate to join our small team.

This is a hands-on position for someone who enjoys keeping things organized, takes pride in doing a job well and is happy to move between different tasks throughout the day.

You will help us prepare chocolate for sale, assemble gift boxes, fulfill orders, maintain the retail shop and provide a welcoming experience for our customers.

We are looking for someone who enjoys being part of a team, takes initiative and understands that the little details make a big difference.

What you’ll be responsible for

Chocolate Packaging & Preparation

Package chocolate bars and other confections to our presentation standards.

Assemble gift boxes in a variety of sizes and prepare packaging for seasonal collections.

Label products accurately and ensure finished products are properly presented.

Prepare products for retail, wholesale, corporate and online orders.

Keep packaging materials and workstations clean, organized and well stocked.

Follow established food safety, hygiene and product-handling procedures.

Order Fulfillment

Pick, pack and prepare customer orders accurately.

Help prepare online, wholesale, hotel and corporate orders for shipping or local delivery.

Assist with seasonal gift orders and larger-volume packaging projects.

Check orders carefully to ensure products and quantities are correct.

Keep packing areas organized and ready for the next task.

Retail Shop Support

Welcome customers and provide friendly, helpful service.

Answer basic questions about our chocolates, products and gift options.

Restock shelves and help maintain an attractive, organized retail space.

Assist with routine shop opening, closing and cleaning tasks as required.

Help keep the shop, stockroom and shared work areas tidy and organized.

General Team Support

Work alongside the Operations & Fulfillment Lead and chocolatiers to complete daily priorities.

Assist with restocking, organizing deliveries and preparing supplies when needed.

Follow instructions and established procedures carefully.

Notice when something needs attention and take initiative within your responsibilities.

Be willing to help where needed during busy periods.

Who we’re looking for

The right person is someone who:

Is reliable, punctual and takes pride in their work.

Has strong attention to detail and cares about quality and presentation.

Enjoys practical, hands-on tasks and repetitive work that requires consistency.

Can stay organized and focused while working through a list of tasks.

Is comfortable switching between packaging, order preparation and customer service.

Communicates clearly and respectfully.

Works well independently once trained and contributes positively to a team.

Is willing to learn and follow food safety and hygiene procedures.

Enjoys helping customers and creating a welcoming environment.

Previous experience in retail, hospitality, food production, packaging, fulfillment or a similar role is an asset, but it is not essential for the right person. Training will be provided.

What the work is like

This is not a desk job. Much of your time will be spent standing (or sitting when applicable), packaging chocolate, assembling boxes, preparing orders, organizing stock and assisting customers.

Some tasks are repetitive and require patience, accuracy and consistency. At other times, you may need to switch priorities to help a customer or complete an order deadline.

During the Christmas season and other busy periods, the workload increases significantly. We are looking for someone who can work efficiently, maintain high standards and contribute to a positive team environment.

Why work with us?

Le Chocolatier is a small, independently owned business where your contribution is visible every day.

We value:

Kindness and respect.

High standards and attention to detail.

Creativity, curiosity and initiative.

Genuine hospitality.

A positive and inclusive workplace.

You will have the opportunity to learn about fine chocolate, develop practical skills and contribute to the work behind a locally owned Canmore business.

Hours & Schedule

Part-time, approximately two days per week.

Additional hours may be available during busy periods, particularly in the lead-up to Christmas.

Some flexibility is required to accommodate retail needs.

This position may suit someone looking for consistent part-time work with the opportunity to pick up additional shifts seasonally.

Specific working days and scheduling arrangements will be discussed with the successful candidate.

Pay rate is based on experience to start, successful hires who take on the role and responsibilities successfully will receive pay raises to recognize their growth and increase in skill level/efficiency on the job.