Spa Receptionist
Job Overview
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Date PostedMarch 7, 2025
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Location
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Wage/Salary$16 / hour
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Contact NameJacqui Galea
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Open Positions1
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Staff AccommodationYes
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Staff Accommodation Link
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Position DurationPermanent
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Position TypeFull-Time
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Workplace Inclusion Charter SignatoryGold
Job Description
The Spa Reception Agent is responsible for the overall operation of the reception area, telephones and hosting and will provide efficient and courteous service to clientele at all times.
Duties and Responsibilities:
Answer all in-coming phone calls in a professional manner according to company standards.
Share knowledge on spa services, local activities and attractions with clientele.
Book spa appointments (i.e. confirm treatment, time to arrive, spa cancellation policy).
Ensure spa bookings allow for adequate break times for Massage Therapists and Aestheticians.
Liaise with Massage Therapists and Aestheticians, ensuring they have an updated list of their appointments.
Welcome guests, ensure appropriate paperwork is completed. Provide product knowledge and sell spa products to clientele.
Understand basic accounting principles, including debit and credit card transactions and maintain a cash float.
Ensure the facility is in peak condition at all times (operations and cleanliness).
Work safely. Obey all health and safety policies and procedures and report injuries and hazards immediately.
Additional duties as assigned to support guest and business needs.
Start Date
Job Requirements
Skills and Experience:
Previous reception / administrative / customer service experience required.
Prior Spa knowledge and experience is an asset, but not necessary.
Pro Serve Certification.
A positive team player attitude and a strong willingness to learn.
Preference will be given to candidates that can demonstrate: organization skills, computer literacy, excellent communication skills, attention to detail and a flexible working style.
Perks & Benefits
BCP provides the best perks and benefits in town that are designed to enhance your life in Banff. While the full list of benefits is available here, here are a few highlights that our employees love:
Affordable and clean employee housing.
Annual anniversary bonus of up to $1000
Food and beverage discounts at all of our restaurants and cafes
Health and wellbeing programs, including free yoga, discounted ski passes, complimentary canoe passes, discounted golf membership and fitness club memberships.
Discounts on spa services, movie passes, and rental/retail goods.
Complimentary hotel stays at any of our 15 hotels!
Fun employee events and opportunities to meet people.
Opportunity to invest in our Employee Share Ownership Program.
