Security Services Agent
Job Overview
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Date PostedOctober 23, 2026
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Location
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Wage/Salary$21.51 / hour
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Contact NamePaula Miller
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Open Positions2
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Staff AccommodationYes
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Position DurationPermanent
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Position TypeFull-Time
Job Description
Banff Centre for Arts and Creativity aims to inspire everyone who attends our campus – artists, leaders, and thinkers – to unleash their creative potential.
Banff Centre is looking for an experienced Security Services Agent to provide a safe, secure, and hassle-free environment for all Banff Centre staff, participants, and visitors. Responsible and customer-service minded, our Security Services Agents perform patrol duties for the purpose of general law enforcement and risk management; manage parking and traffic; as well as provide physical security for all Banff Centre buildings and property.
Specific Accountabilities
– Patrol Banff Centre campus, including both exterior grounds and building interiors, either by vehicle or by foot
– Remain alert to the physical environment, arranging for the removal of any safety hazards discovered during patrol
– Respond to and deal with all reported incidents and emergency situations and prepare and submit reports on the actions required
– Assist in investigations under any Criminal Code or Provincial or Federal Statute offence
– Assist in investigating breaches of any related Banff Centre policy
– Conduct interviews to probe and obtain accurate facts
– Provide “Safe Walk” escort to staff (including cashiers and box office personnel), participants, and visitors
– Provide security services for Banff Centre special events
– Monitor alarm and closed-circuit camera systems and respond to alarms
– Provide assistance to other departments as needed to ensure a safe and hassle-free environment
Job Requirements
- Completion of Alberta Basic Security Training (ABST) and licensing under the - Alberta Security Agent and Investigators Act, or proof of enrollment, is required
- Current certificates for Standard First Aid, CPR/AED Level C, and fire prevention/training programs
- A valid Alberta driver's license or international equivalent
- Previous security background or experience in dealing with the public in a service-oriented environment
- Knowledge of civil/criminal laws with respect to certain property offences, disorderly conduct, trespassing, etc.
- Comfortable working knowledge of MS Office software
- Physical and mental ability to conduct lengthy patrols of multi-storied buildings and extensive grounds via foot or by vehicle
- Demonstrates excellent interpersonal, organizational, and oral and written communication skills
- Responds to contentious or highly-sensitive issues with discretion and effectively deals with confidential matters
- Recognizes and demonstrates the need for initiative in dealing with and resolving problems
Special Requirements
- Due to the nature of the job, this position requires the candidate to be available to work a flexible, irregular schedule and weekends. Overnight shifts on a monthly rotation are required.
Application Process
- We are accepting applications for the Security Services Agent position until suitable candidates have been found.
- Candidates offered a position with Banff Centre, in this capacity, will be required to obtain a criminal record check verifying a clear record before a final job offer can be finalized.
- Visa requirements: Candidates must be legally eligible to work in Canada. Banff Centre is unable to assist candidates in obtaining Canadian work authorization.
Perks & Benefits
Employment Terms & Benefits
- In accordance with CUPE 4318, this is a unionized, hourly support staff position, subject to a 500-hour probationary period.
- This position pays up to to $21.51 per hour, working up to 40 hours per week on a rotating schedule.
Benefits of working at Banff Centre are:
- Transitional staff housing options (based on availability)
- Employee Assistance Program
- Professional development
- Staff cafeteria and restaurant discounts
- Onsite fitness facility at a discounted rate - first month free for new staff!
