Matthew Turcotte

Worked as a field Account Executive in the hospitality technology sector, selling ePOS software and integrated payment solutions to restaurants, bars, hotels, and hospitality operators throughout the Calgary market. Managed the full sales cycle from prospecting and cold outreach through product demonstrations, negotiation, and closing. Generated new business opportunities through consistent in-person prospecting, including approximately 40 walk-ins per week across the territory. Delivered both in-person and virtual demos of POS, payment, and SaaS solutions tailored to the operational needs of hospitality businesses. Developed a strong understanding of restaurant operations, customer pain points, and competitor offerings in order to position solutions effectively and have consultative conversations with operators and owners. Used Salesforce CRM to manage customer records, forecast activity, track pipeline progression, and maintain follow-up throughout the sales process.

Managed the day-to-day operations of a high-volume craft beer bar and restaurant in Waterton Park during the busy summer tourism season. Led a front-of-house team of approximately 15 staff, including hiring, training, scheduling, supervision, and performance management. Coordinated staffing levels and floor operations during peak periods while maintaining service quality and an organized, efficient workplace. Handled inventory ordering, stock control, vendor coordination, cash reconciliation, POS reporting, and end-of-day financial tracking. Maintained compliance with liquor regulations, health and safety standards, and company policies while resolving guest concerns and supporting a positive customer experience in a fast-paced environment. Contributed to profitability through labour management, cost control, operational discipline, and strong oversight during high-volume service periods.

Worked as a front-line supervisor in a high-volume, multifunction event venue in Toronto, overseeing bartending and event staff during a wide range of large-scale events, activations, and private functions at Stackt Market and Belgian Moon Brewery. Responsible for coordinating front-of-house operations, staff deployment, floor flow, and guest experience in fast-paced and constantly changing environments. Adapted quickly to shifting event layouts, service requirements, staffing needs, and operational priorities while helping ensure events ran smoothly and efficiently. Supported both guest-facing service standards and behind-the-scenes coordination across a variety of event formats and crowd sizes.

let's write an intro based on my experience for the Canmore Resource centre Thought for 13s Writing With a background spanning hospitality leadership, sales, operations, and customer service, I bring a strong ability to work with people from a wide range of backgrounds while staying calm, organized, and solutions-focused in busy environments. Over the past several years, I have managed teams, handled customer concerns, coordinated logistics, and balanced competing priorities in fast-paced settings across Banff, Waterton, Calgary, and Toronto. I am especially drawn to the Canmore Resource Centre because of its role in helping people navigate housing, employment, settlement, and community support. Having experienced the challenges of relocation, unstable work, and trying to build a life in new places myself, I understand how important it is to have access to practical guidance and compassionate support. I would value the opportunity to contribute to an organization that helps people build stability, confidence, and connection in the Bow Valley. My experience has taught me how to communicate clearly, build trust quickly, solve problems under pressure, and remain adaptable when situations change. I am comfortable working independently, learning new systems quickly, and taking initiative where needed, while still contributing positively to a team environment. With a background spanning hospitality leadership, sales, operations, and customer service, I bring a strong ability to work with people from a wide range of backgrounds while staying calm, organized, and solutions-focused in busy environments. Over the past several years, I have managed teams, handled customer concerns, coordinated logistics, and balanced competing priorities in fast-paced settings across Banff, Waterton, Calgary, and Toronto. My experience has taught me how to communicate clearly, build trust quickly, solve problems under pressure, and remain adaptable when situations change. I am comfortable working independently, learning new systems quickly, and taking initiative where needed, while still contributing positively to a team environment. Add in something I am returning from a year abroad, with cultural exchanges, dive master training, motocycle and treking adventures and am searching for a role immediately of the summer in Canmore/ Banff (add this first). Le'ts lean on bar and management Writing After spending the past year abroad across Southeast Asia, I am returning to Canada and looking for an opportunity immediately for the summer season in Canmore or Banff. During my travels, I completed Divemaster training, undertook independent motorcycle and trekking trips, and immersed myself in a wide range of cultural experiences across Thailand, Vietnam, Laos, and beyond. These experiences strengthened my confidence, adaptability, resilience, and ability to connect with people from many different backgrounds. With a background spanning hospitality leadership, bar management, restaurant operations, sales, and customer service, I bring a strong ability to work with people while staying calm, organized, and solutions-focused in busy environments. Over the past several years, I have managed teams, handled guest concerns, coordinated logistics, balanced competing priorities, and maintained high service standards in fast-paced hospitality settings across Banff, Waterton, Calgary, and Toronto. My experience has taught me how to communicate clearly, build trust quickly, solve problems under pressure, and remain adaptable when situations change. I am comfortable working independently, learning new systems quickly, and taking initiative where needed, while still contributing positively to a team environment. Let's re rite the job description as bullet points aren't working: FinTech field Account Executive responsible for hunting down leads through cold calls (walk ins); selling ePOS software and integrated payment solutions into the hospitality industry. -Managed the full sales cycle from prospecting and lead generation through demos, negotiation, and closing. -Delivered in-person and virtual demonstrations of POS, payments, and SaaS solutions tailored to restaurants and hospitality operators. -Conducted approximately 40 walk-ins per week across the Calgary territory to generate new business opportunities. -Used Salesforce CRM to manage pipeline activity, forecasts, customer records, and follow-up. -Built expertise in hospitality operations, competitor positioning, and customer pain points to support consultative sales conversations. Writing Worked as a field Account Executive in the hospitality technology sector, selling ePOS software and integrated payment solutions to restaurants, bars, hotels, and hospitality operators throughout the Calgary market. Managed the full sales cycle from prospecting and cold outreach through product demonstrations, negotiation, and closing. Generated new business opportunities through consistent in-person prospecting, including approximately 40 walk-ins per week across the territory. Delivered both in-person and virtual demos of POS, payment, and SaaS solutions tailored to the operational needs of hospitality businesses. Developed a strong understanding of restaurant operations, customer pain points, and competitor offerings in order to position solutions effectively and have consultative conversations with operators and owners. Used Salesforce CRM to manage customer records, forecast activity, track pipeline progression, and maintain follow-up throughout the sales process. Same for this Seasonal job managing 15 staff in a craft beer bar, in a tourist hotspot. Responsible for: -Full responsibility for day-to-day operations of a high-volume tourist bar and restaurant in Waterton Park. -Hired, trained, scheduled, and supervised front-of-house staff. -Managed inventory ordering, stock control, vendor coordination, and cash reconciliation. -Oversaw POS reporting, end-of-day cash-outs, and daily financial tracking. -Maintained service standards and resolved guest concerns in a fast-paced environment. -Coordinated staffing levels and floor operations during peak tourism periods. -Ensured compliance with liquor regulations, health and safety standards, and company policies. -Supported profitability through labour management, cost control, and operational discipline. -Led the team through busy seasonal service periods while maintaining strong guest experience standards. Writing Managed the day-to-day operations of a high-volume craft beer bar and restaurant in Waterton Park during the busy summer tourism season. Led a front-of-house team of approximately 15 staff, including hiring, training, scheduling, supervision, and performance management. Coordinated staffing levels and floor operations during peak periods while maintaining service quality and an organized, efficient workplace. Handled inventory ordering, stock control, vendor coordination, cash reconciliation, POS reporting, and end-of-day financial tracking. Maintained compliance with liquor regulations, health and safety standards, and company policies while resolving guest concerns and supporting a positive customer experience in a fast-paced environment. Contributed to profitability through labour management, cost control, operational discipline, and strong oversight during high-volume service periods. Same here Front line supervisor at a multifunctional event space in Toronto. Responsible for front line supervision of bartending and event staff at a range of large scale events Stackt and Belgian Moon Brewery in King West toronot -Supervised front-of-house operations in a high-volume, multifunction event venue. -Coordinated staff, floor flow, and guest experience during large-scale events and activations. -Adapted quickly to changing event layouts, service requirements, and operational needs. Writing same for the sales role with Softchice Inside sales account executive, responsible for prospecting for a range of technology and software products in western Canada. Services and product ranged from basic software renewals to multi-cloud deployments. Writing Worked as an Inside Sales Account Executive focused on prospecting and business development across Western Canada for a wide range of technology products, software, and IT services. Supported customers ranging from small businesses to larger organizations with solutions including software renewals, hardware, licensing, managed services, cloud products, and multi-cloud infrastructure deployments. Responsible for outbound prospecting, lead generation, account management, and sales support throughout the customer lifecycle. Built relationships with clients, identified business needs, coordinated with internal technical teams, and helped position solutions based on customer requirements and operational goals. Worked in a fast-paced sales environment with a strong focus on pipeline development, customer follow-up, and revenue growth.

Founded and operated an independent real estate business in the Toronto housing market, supporting buyers and sellers through residential real estate transactions. Responsible for prospecting, client relationship management, market research, property showings, negotiations, and transaction coordination from initial inquiry through closing. Built a client base through networking, referrals, and outreach while developing a strong understanding of the Toronto housing market, pricing trends, and buyer behaviour. Guided clients through the purchasing and selling process, explained market conditions, coordinated with mortgage brokers, lawyers, and other stakeholders, and ensured a smooth experience throughout each transaction.

Worked as a front-line supervisor and bartender at a startup craft brewery and hospitality venue, supporting day-to-day operations in a fast-paced environment during an early growth stage. Balanced guest service, bartending, staff support, and operational responsibilities while helping maintain a positive customer experience and strong team environment. Handled opening and closing duties, cash management, POS operation, inventory support, guest concerns, and coordination of service during busy periods. Assisted with training new staff, supporting floor operations, and maintaining service standards while adapting to the changing needs of a growing business.

Worked as a bartender and front-line supervisor in high-volume restaurant and bar environments at Bier Markt and Goose Island. Delivered fast, professional service in busy hospitality settings while balancing bartending, guest service, cash handling, POS operation, and floor support responsibilities. Supported day-to-day operations by assisting with staff supervision, opening and closing procedures, inventory control, cash reconciliation, and maintaining service standards during peak periods. Helped coordinate floor flow, resolve guest concerns, and support team performance in fast-paced environments with large crowds, complex service demands, and high expectations for customer experience.

Worked as a taproom bartender at Amsterdam Brewery, delivering customer service in a high-volume hospitality environment while representing a well-known craft beer brand. Provided knowledgeable service to guests, maintained familiarity with beer styles and products, and helped create a welcoming and engaging customer experience. Handled bartending duties, POS operation, cash management, opening and closing procedures, inventory support, and general front-of-house responsibilities. Worked efficiently during busy service periods, maintained cleanliness and organization behind the bar, and supported overall team operations in a fast-paced setting.

Worked as an Operations Manager responsible for overseeing day-to-day administrative, logistical, and operational functions across multiple areas of the organization. Coordinated schedules, facilities, vendors, inventory, and internal processes while ensuring that operations ran smoothly and efficiently. Supported staff and leadership through problem-solving, process improvement, event coordination, and general operational oversight. Managed competing priorities in a fast-paced environment, handled communications with a variety of stakeholders, and helped maintain an organized and professional workplace. Developed strong skills in logistics, organization, multitasking, and adapting quickly to changing operational needs.

Worked in project management and account management roles within an IT consulting and managed services environment, supporting business clients with technology projects, service delivery, and ongoing account needs. Coordinated a range of IT initiatives involving hardware deployments, network infrastructure, software rollouts, cloud services, and managed support solutions. Acted as a point of contact between clients, technical teams, and vendors to ensure projects stayed on schedule and customer expectations were met. Managed timelines, tracked deliverables, coordinated resources, handled client communications, and supported day-to-day account management activities. Developed a strong understanding of business technology environments, customer service, and the operational needs of organizations relying on IT infrastructure and support.

Took off across SEA to explore multiple countries and live in Koh Tao Thailand, completing Mauy Thai camps and PADI divemaster training, while engaging in cultural exchanges, boundary pushing trips into rural Laos and Cambodia, surfing in the Philippines and trekking in Nepal.