Programs Support Agent
by YWCA Banff
Job Overview
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Date PostedApril 2, 2025
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Location
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Wage/Salary$21 - $23 / hour
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Contact NameShane Nizinkevich
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Open Positions1
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Staff AccommodationYes
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Position DurationPermanent
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Position TypeFull-Time
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Workplace Inclusion Charter SignatoryGold
Job Description
Description
YWCA Banff is looking for a Overnight Programs Support Agent to join our close-knit team. We are looking for a community-minded individual who engages with others from a place of empathy, understanding, and desire to help. This is flex position which provides time for your leisure during the day and includes some downtime overnight to study or advance personal interests. You will be required to work overnight.
The Overnight Programs Support Agent at YWCA Banff is responsible for providing front-line support and security during overnight hours. Key duties include:
Reception & Communication:
Greet visitors professionally, triage inquiries, answer crisis lines, emails, and other program-related inquiries.
Program Support:
Respond to service requests for various housing programs, complete program intakes, and provide necessary supplies (food, hygiene products) following an advocacy framework.
Collaboration & Documentation:
Participate in debriefs, training, and team meetings; maintain accurate records, file documents, and update databases.
Security & Safety:
Monitor security cameras, conduct property walkthroughs, handle after-hours safety procedures (evacuations, fire protocols), and complete incident reports.
Client Management:
Perform check-ins/check-outs using a property management system and refer clients to on-call staff or external resources when needed.
Other Duties:
Address after-hours program requests and carry out additional tasks as assigned.
This role requires strong communication, problem-solving, and crisis response skills while ensuring the safety and well-being of YWCA Banff clients and facilities.
Job Requirements
Qualifications & Experience
The ideal candidate offers:
- Experience in working overnight shifts
- Strong problem-solving skills and ability to work independently
- Experience working with a diverse client population
- Ability to serve clients in line with YWCA Banff values, including maintaining a high degree of confidentiality
- Exceptional communication, interpersonal skills and an ability to remain calm under stress.
- Willingness to participate in professional development, self-reflection, and continued growth
- Administrative and data collection skills necessary for maintaining accurate records and documentation.
- Familiarity with the not-for-profit sector is an asset.
- Excellent communication, and time management skills, including maintaining a high degree of confidentiality
- Able to organize, plan-ahead and manage workloads
- Experience with Microsoft 365 products is an asset
- Experience in crisis intervention preferred.
Position Details
- Schedule will vary between overnight shifts (12am-8am) with Day time Training Shifts to start
- This position may have between 24 to 32 hours per week.
- $21 to $23 /hour
- Sick-time benefit
- Staff accommodation available at discounted rate of $12.50/day
