Keyholder

Job Description

About SNDL
SNDL is the largest private-sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, and Spiritleaf. SNDL is a licensed cannabis producer and one of the largest vertically integrated cannabis companies in Canada specializing in low-cost biomass sourcing, premium indoor cultivation, product innovation, low-cost manufacturing facilities, and a cannabis brand portfolio that includes Top Leaf, Contraband, Citizen Stash, Sundial Cannabis, Palmetto, Bon Jak, Spiritleaf Selects, Versus Cannabis, Value Buds, Vacay, Grasslands and Superette. SNDL’s investment portfolio seeks to deploy strategic capital through direct and indirect investments and partnerships throughout the global cannabis industry. For more information on SNDL, please go to www.sndl.com

About The Role
Value Buds – Banff is looking for a Part-Time Key Holder to lead and inspire by taking a forward-thinking approach to the retail experience. You will drive sales and create an environment that is engaging, educational and inspiring to customers and team members.
Value Buds recognizes that employees are at the core of our success and take pride in a corporate culture that emphasizes inclusiveness, collaboration and diversity. Our employees stem from a wide range of professional backgrounds; each bringing their own unique skills and talents to the table, working together to continue our incredible momentum of growth.

The Challenge
In the role of Keyholder, you are responsible to assist store management in reaching all store objectives. To ensure the retail store maximizes its sales revenue through excellent customer service, store maintenance, merchandising and handling product shipments.

The Responsibilities

Assists customers in the selection of merchandise, while providing information about the product, materials, technology, and functionality.
Ensures Value Bud’s customer service standards are upheld by listening to customer’s wants and needs and providing product information when required.
Maintains store appearance; assists in processing and replenishing merchandise and assist with customer service inquiries.
Help to support and create a team environment by respecting co-workers.
Maintain superior levels of merchandising in the store, ensuring that product displays are attractive, space efficient, and secure.
Assist the management team in the training and supervising of employees.
Accurately complete bank deposits and maintain balancing information file.
Comply with retail policies regarding inventory control, sales procedures, etc.
Perform daily maintenance of the store and store fixtures to ensure neatness is upheld.
Enforce existing store standards in the absence of store manager or assistant manager.
Ensure building security is upheld by proper use of alarm systems and store security devices.
Ensure that store is opened and closed in accordance with hours of business.

PRODUCT KNOWLEDGE

Is knowledgeable of trends and supports brand messaging
Gains understanding of how merchant skills impact business and the customer experience
Supports new hires through mentorship
Is self-aware and focused on self-development
Collaborates with the team during morning and closing meeting

LEADERSHIP

Possesses strong written and verbal communication skills, strong assessment and decision-making skills
Provides insight in relationship to the customer experience to the leadership team
Participates in ongoing staff education and through sharing of product knowledge

What You Bring:

Cannabis knowledge and industry background
A strong sense of personal integrity
Excellent listening and communication skills
Demonstrates extraordinary customer service
Takes ownership of individual awareness of product knowledge

QUALIFICATIONS

At least 2 years’ experience in a retail environment
A passion for our product and changing the way the world sees cannabis
You must be at least the minimum required legal age in your province, and be able to pass a police background check
You must have your Qualified Cannabis Worker License as well as your SellSafe, and be able to provide a copy of the certificate

Thanks for considering a position with us! Cheers!
We are grateful for the interest in this role from all candidates, however, we will be contacting only those that are selected for next steps in the hiring process.

Our Commitment to Diversity & Inclusion:
SNDL is an equal opportunity employer. We are committed to building a welcoming, inclusive, diverse and safe workplace where all of our team members have equal opportunity to succeed. We know this begins with recruitment. To honor our commitment, SNDL encourages applications from individuals of all backgrounds, sexual orientation, gender identity, ancestry, ages and abilities.

Job Type: Part-time

Experience:

customer service: 1 year (required)
Licence/Certification:

SellSafe (required)
QCW (required)
Location: Banff, AB

Banff, AB (required)
Work Location: In person