Community Engagement Manager

Job Description

The Community Engagement Manager plays a crucial role in driving the organization’s
growth and member satisfaction. They lead efforts to recruit and retain members,
ensuring seamless processes, while managing the membership database. By organizing
engaging events and programs, they foster a strong sense of community and actively
communicate with members to address their needs and concerns. Additionally, they build
valuable partnerships with external organizations and oversee TCK’s corporate event
sponsorships, all while collaborating with the internal team to enhance member services
and programs based on feedback and strategic goals.

Responsibilities:
Membership Retention & Acquisition:
– Manage all aspects of the membership process, including inquiries, applications,
renewals, and database management.
– Establish and execute member onboarding and offboarding processes.
– Administer the Peaks Academy and other membership programs and offerings.
– Ensure member awareness of marketing and business development initiatives,
share individual statistics with members.
– Collaborate internally and externally to ensure successful ATIS (Alberta Tourism
Information Service) listing onto website.
– Foster and implement strategies for recruitment and renewal initiatives
including marketing campaigns and promotional materials.
– Communicate effectively with members, addressing queries, needs, and
complaints promptly.
– Coordinate with team members to ensure satisfaction and consistency in
member communications.
– Prepare and present regular reports on membership statistics and trends.
– Collaborate with the team to improve member services and programs based on
member feedback and needs.

Event Management:
– Cultivate, organize and manage member events and programs.
– Research and pursue learning and development opportunity requests from
membership.
– Organize and coordinate events to engage members and increase awareness of
the organization’s goals.
– Oversee the coordination of organizational sponsorships, including team
collaboration and budget oversight.

Relationship Building:
– Create and maintain partnerships with community organizations, businesses,
and government agencies.
– Build and implement engagement strategies to shape and maintain relationships
with members and key stakeholders.
– Collaborate to ensure engagement is integrated into all organizational activities.
– Track and report on engagement metrics to assess the effectiveness of
strategies and make necessary adjustments.
– Represent the organization throughout community, at events and meetings.
– Liaise with team members on feedback received from member businesses.

Operations & Administration:
– Maintain the CRM to ensure all accounts are kept up to date.
– Research and oversee implementation of new CRM system.
– Generate Standard Operating Procedures for role and projects.
– Provide budget management and oversight for key deliverables.
– Verify payments and subscriptions in conjunction with accounting.
– Other duties as assigned.