Museum Interpreter & Visitor Services Associate

Job Description

The Whyte in Banff is looking for two highly motivated and team-oriented people to share their passion for the art, history, and culture of this area with a wide variety of museum visitors. This position is 100% focused on visitor experience, whether through tour delivery or greeting and processing museum visitors at our front desk.

Duties & Responsibilities:
• Deliver multiple scripted tours to the public and to booked tour groups
• Be present in the galleries and on museum grounds to engage with visitors
• Assist/deliver other interpretive programs, events, and duties as required
• Interact with and process all guests in the front of house area in a professional manner
• Accurately process cash transactions, balance end of shift cash-outs and deposits
• Keep the front of house area neat, clean, sanitized, and organized
• Gather visitor feedback and comments
• Conduct independent reading and tour-based research in the areas of Rocky Mountain art, culture, and history

Training and Scheduling:
• This is a full-time position of 35 hours a week.
• The workweek will consist of a 5-day schedule in both the Education & Visitor Services departments and will include weekends and statutory holidays.
• Candidates must commit to the entire term of work.
• Candidates must adhere to a dress code.

Please submit a resume as well as a cover letter to jroyal@whyte.org to apply. We thank all candidates for their interest, however, please note that only applicants selected for interviews will be contacted.

The Whyte is an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. Employees of The Whyte enjoy a rewarding and culturally rich work environment.

This position is open to all, and we welcome those with a strong understanding and interest of Indigenous culture and history. Demonstrated knowledge of the cultures and history of the Canadian Rockies, including but not limited to local Indigenous Nations, such as Iyârhe Nakoda Nations (Bearspaw, Goodstoney, Chiniki) Blackfoot Confederacy (Siksika, Kainai, Piikani), Tsuut’ina, Ktunaxa, Secwépemc, Cree, and Métis.

Please indicate whether you need accommodation. Shared, subsidized housing may be available.