HR Coordinator – Disability Management

Job Description

Why work for the Town of Canmore? For starters, you can take great pride in our collaborative organization, its positive work culture and our amazing group of talented people who genuinely care about our community and accomplish outstanding work each and every day for its citizens. Our team is composed of many compassionate professionals who value giving back to the community and are guided by the organization’s core values of Wellness, Respect, Integrity, Service, and Teamwork. As a municipal government organization, the Town of Canmore exists to serve the community and visitors to Canmore. The organization is committed to supporting a triple bottom line sustainable future for all by promoting wellness and active living, being leaders in environmental stewardship, and ensuring the effective and efficient use of taxpayer dollars.

Position Overview:
The Disability Management Coordinator administers and facilitates employee leaves and accommodations, with a primary focus on those due to illness and/or injury. This position is responsible for creating, maintaining, and publishing essential tools, forms, procedural documents, and educational resources to ensure smooth processes. Regular communication and case liaison with employees, supervisors, and outside agencies, for timelines, accommodations, and return-to-work planning, are key aspects of this role. The Disability Management Coordinator’s efforts directly contribute to the organization’s goals by promoting employee well-being and ensuring compliance with relevant legislation. This position significantly impacts the HR team through collaboration with other HR team members and enhancement of the overall efficiency and effectiveness of leave administration and disability management.

Core Accountabilities:
Provides case liaison between outside agencies, leaders, and employees
Provides support, information and guidance to leaders and staff in coordination of employee Return to Work Plans and Modified Work Agreements
Develops and delivers clear, consistent and legislatively compliant leaves and accommodations processes
Creates, maintains, and publishes essential tools, forms, policies, procedural documents, communications, and educational materials for leaves and accommodations processes.
Responds in a professional and timely manner to inquiries, complaints or suggestions, providing effective follow-up as required
Seeks to understand individual client needs and assists them to find the most appropriate solutions and/or information
Regularly monitors and reports on leaves and accommodations metrics to the HR Manager and other organizational leaders, providing analysis and insights for use in direction, decision-making, and program development