Night Audit Relief
Job Overview
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Date PostedApril 17, 2025
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Location
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Wage/Salary$21 / hour
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Contact NameNatalie Sullivan
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Open Positions1
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Staff AccommodationYes
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Staff Accommodation Link
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Position DurationPermanent
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Position TypeFull-Time, Part-Time
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More Ways to ApplyEmail
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(More Ways to Apply) Emailhr@malcolmhotel.ca
Job Description
The Night Auditor is responsible for running the front desk during the night, assisting guests with any request, inquiries, and complaints. The Night Auditor completes the daily audits and balances the day.
DUTIES
The duties of this position include, but are not limited to:
– Greet customers, listens to understand requests, responds with appropriate action, and provides accurate information such as outlet hours and local attractions.
– Completes the registration, check-in, and check-out procedures.
– Assists guests in making payments by accepting multiple forms of payment and ensures accurate completion of the task.
– Promptly answers the telephone-using positive and clear communication.
– Remains calm and alert, especially during emergency and/or heavy hotel activity.
– Completes audit of daily transactions, balancing the day. (Including F&B if required)
– Performs security walks throughout the premises during shift.
– Fields guest complaints and inquiries, conducting thorough research to develop the most effective solution and negotiate results.
– Resolving complications such as relocations or credit concerns.
– Assist AGM with balancing of accounts during month end process.
– Liaise with events team and overnight houseman.
– Complete daily checklist and clearly communicate through daily pass on with colleagues.
Job Requirements
This position requires individuals to have excellent communication and customer service skills, a pleasant phone manner, and good computer and problem-solving skills. Knowledge of the surrounding area and attractions is a definite asset. The successful candidate must be comfortable working alone on the overnight shifts dealing with high pressure of emergency situations. Previous Hotel Front Desk Night Audit experience and knowledge of OPERA would be considered an asset. The minimum educational requirement for this position is a high school diploma or equivalent.
Perks & Benefits
A generous benefits package (dental, drug, extended health, life insurance, vision) is offered after 6-months of continuous full-time employment.
Other benefits include staff events, discounts at Spring Creek and local businesses, participation in the Perkopolis discount program, support for professional development, and a positive team atmosphere.
On-site shared staff accommodation, pending availability for full time employees, for $20-$25/day.
