Housekeeping Supervisor

Key Responsibilities:
1. Staff Supervision & Support:
o Supervise and manage a team of housekeeping staff, including room attendants, cleaners, and other team members.
o Assign daily tasks to housekeeping personnel based on priorities and occupancy levels.
o Provide guidance and assistance to staff members to ensure tasks are completed efficiently and to standard.
o Monitor staff attendance and performance, addressing any issues and ensuring adherence to company policies and procedures.
2. Quality Control & Inspections:
o Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure that cleaning standards are maintained.
o Review guest feedback and address and prevent any concerns related to cleanliness or housekeeping services.
o Ensure that all rooms and areas are properly stocked with necessary supplies (e.g., towels, toiletries) and that cleanliness standards are consistently met.
3. Training & Development:
o Train and mentor new housekeeping staff on cleaning techniques, safety protocols, and efficient use of cleaning equipment.
o Provide ongoing training for existing staff to improve their skills and maintain high-quality performance.
o Promote teamwork, encourage positive attitudes, and foster a culture of professionalism and customer service.
4. Inventory & Supply Management:
o Monitor inventory levels of cleaning supplies, linens, and other necessary materials, ensuring stock is always available.
o Report any shortages or supply needs to the Housekeeping Manager and coordinate reordering of supplies.
o Ensure proper use of cleaning products to minimize waste and maintain cost efficiency.
5. Guest Service & Communication:
o Handle guest requests related to housekeeping, ensuring that they are addressed in a timely and professional manner.
o Communicate with the front desk and other departments to coordinate room turnovers, special requests, and other guest needs.
o Resolve guest complaints and issues related to housekeeping, aiming to exceed guest expectations.
6. Health & Safety Compliance:
o Ensure all housekeeping staff follows proper cleaning procedures and adheres to safety and sanitation regulations.
o Monitor staff use of cleaning chemicals and ensure the correct handling and storage of materials to prevent accidents.
o Ensure compliance with workplace safety standards and help maintain a safe working environment.
7. Team Collaboration & Support:
o Work closely with the Housekeeping Manager and other supervisors to ensure smooth and efficient department operations.
o Assist in managing the department during peak times or in the absence of the Housekeeping Manager.
o Contribute to team morale by fostering a positive work environment and encouraging good communication.
8. Shift Management & Scheduling:
o Organize daily housekeeping schedules, ensuring adequate coverage for all areas.
o Adjust schedules to accommodate peak periods, special events, or guest requests.
o Ensure that housekeeping staff is punctual and ready to begin their shifts on time.

Qualifications:
• High school diploma or equivalent; additional certifications or training in hospitality or cleaning is a plus.
• Previous experience in housekeeping, with at least 1–2 years in a supervisory role.
• Strong leadership and interpersonal skills with the ability to motivate and guide staff effectively.
• Knowledge of cleaning techniques, safety standards, and industry best practices.
• Excellent organizational and time management skills.
• Ability to work in a fast-paced environment while maintaining a focus on quality and guest satisfaction.

The Housekeeping Supervisor plays a vital role in ensuring that the housekeeping team delivers high-quality service, maintaining the cleanliness and comfort of the facility. This position requires strong leadership, attention to detail, and a focus on guest satisfaction and team success.

Summer Bonus
Health Insurance
Staff Accommodation