Member Engagement and Services Director

RESPONSIBILITIES

Lead the Services Portfolio – Provide strategic leadership to the Services team, ensuring alignment with the ACC’s Strategic Goals and fostering a collaborative and supportive work environment.

Manage Portfolio Financials – Oversee forecasting, budgeting, and financial monitoring for the Services portfolio.

Build and Strengthen Relationships – Develop and maintain strong connections with ACC local chapters, the board of directors, staff, and external partners.

Support Membership Operations – Assist the Membership Coordinator with daily tasks and initiatives aimed at growing and retaining ACC’s membership.

Support Local Chapters – Work closely with the Services Coordinator to execute larger projects and initiatives that benefit ACC volunteer led chapters.

Collaborate on Membership Communications – Partner with the
Communications & Marketing team to create effective membership messaging and outreach.

Monitor Membership Metrics – Track key performance indicators, such as member retention and overall membership trends, using the membership dashboard.

Lead Bi-Annual Forums – Plan, organize, and set the direction for the ACC’s bi-annual cross Canada volunteer gathering.

Support Key Partnerships – Maintain and strengthen partnerships with programs such as Girls on Ice Canada and Mountain Muskox Mentorship.

Support the Ice Climbing Canada Committee – Join calls, support with insurance compliance and help them grow relationships.

Organize ACC’s Annual Community Event – Plan and manage "The Summit Shaker," ACC’s annual community gathering.

SKILLS AND QUALIFICATIONS

Experience with a member-based organization and/or not for profit governance

Education: Business Degree with focus on communications, community engagement, relationship building or degree in related field

Language: Ability to speak and write in French and English
Strategic Communication: Ability to craft and communicate the organization's vision, mission, and strategic goals to diverse stakeholders

Interpersonal Skills: Strong ability to build relationships and maintain positive communication across various levels within and outside the organization.

Conflict Resolution: Skill in mediating and resolving conflicts through effective communication and negotiation.

Written Communication: Expertise in crafting clear, compelling written materials such as reports, emails, proposals, and newsletters for different audiences.

Goal Setting and Planning: Expertise in setting clear, measurable objectives and developing detailed action plans to achieve the organization’s long-term strategic goals.

Resource Allocation: Skill in managing budgets, people, and other resources to align with the organization’s strategic priorities.

Data-Driven Decision Making: Proficiency in using data and analytics to guide decisions, measure performance, and adjust strategies as needed to achieve goals.

Performance Monitoring and Evaluation: Ability to track progress against strategic goals, evaluate outcomes, and adjust approaches based on results.

Cross-Functional Collaboration: Ability to collaborate across departments and teams to ensure alignment and collective effort toward achieving strategic goals.

Leadership and Motivation: Proven ability to lead by example, motivate staff, and cultivate a culture of accountability and performance that drives the organization toward its strategic objectives.

Innovation and Adaptability: Ability to introduce innovative approaches and adjust strategies in response to emerging trends or changing environments.

BENEFITS

•ACC Membership.
•Use of ACC Mountain Huts - pending availability.
•1 Sick Day per Month, max 12 Days per year.
•Wellness Spending Account - after probationary period.
•Health and Dental - after probationary period.
•Short and Long Term Disability - after probationary period.
•Critical Illness Insurance - after probationary period.
•RRSP Matching Program - 1 year after employment.