Server – Winter 2024/25

Job Description

Why join us?

We work and play in Canada’s most beautiful playground, Banff National Park, and you can too. Sunshine Village is the premier ski resort in Western Canada. If you want to be part of making our guests’ ski experience unforgettable and think a winter season skiing and riding on the best powder in the Rockies would be great too, then read on for more information…

What can you expect?

Servers are essential in providing exceptional service to guests in our restaurants and during banquet events. The ideal candidate will have a passion for mixology, excellent customer service skills, and the ability to create memorable experiences for our guests. Servers work under the supervision of the F&B Supervisor and Manager, or designate, and closely with all culinary and distribution departments at Sunshine.

Key Responsibilities

Guest Service:
Greet guests promptly and courteously, providing menus and drink lists.
Take accurate food and beverage orders, answering any questions and making recommendations as needed.
Serve food and drinks promptly, ensuring orders are accurate and meet our quality standards.
Dining Experience:
Monitor guest satisfaction, addressing any concerns or special requests in a professional manner.
Maintain knowledge of menu items, including ingredients, preparation methods, and potential allergens.
Upsell additional menu items such as appetizers, desserts, and beverages to enhance the dining experience.
Table Management:
Set up tables with appropriate settings and ensure a clean, welcoming environment.
Clear and reset tables promptly to accommodate new guests.
Assist in maintaining the cleanliness and organization of the dining area.
Banquet Service:
Assist with the setup, service, and breakdown of banquet events, ensuring guest needs are met.
Follow specific instructions for each event, including menu variations and special arrangements.
Collaborate with the banquet team to provide seamless and efficient service during events.
Team Collaboration:
Work closely with kitchen staff and other servers to ensure timely and accurate service.
Participate in pre-shift meetings to review daily specials, menu changes, and any special instructions.
Support colleagues during peak periods and provide assistance as needed to maintain smooth operations.
Compliance and Safety:
Adhere to all health, safety, and sanitation guidelines, including proper handling of food and beverages.
Follow all hotel policies and procedures, ensuring compliance with local and state regulations.
Monitor and report any maintenance or safety issues to the manager.

Administrative and Reporting Responsibilities

Timely and accurate incident and deficiencies reporting.
Completing all training documentation.
Effective, professional, and responsible cash handling.

Other duties may be requested and assigned from time to time.