Assistant Store Manager

Job Description

JOB DESCRIPTION:

The Assistant Manager is generally responsible for assisting with the day-to-day operations of the store as assigned by the Dealer-Owner or Store Manager. These duties commonly include supervision of personnel, serving as manager in the manager’s absence, helping to meet sales and financial objectives, working on special projects, supervising inventory, merchandising, pricing, and facilitating communications between management and employees. The Assistant Manager performs all assigned tasks with sufficient speed and accuracy to support store efficiency and a high level of customer service.

DUTIES / RESPONSIBILITIES:

Provide guidance and supervision for staff members as directed by the Store Manager or Dealer-Owner(s).
Assist the Store Manager with staff meetings and training.
Serve as manager in the manager’s absence.
Ensure that store fixtures, trucks, the POS system, and other equipment are in proper condition to meet the store’s operational needs.
Identify current or foreseen operating situations and inform the Store Manager in a timely manner to facilitate a solution.
Suggest rule or policy changes to the Store Manager when such changes would improve efficiency, morale, operations, profits, sales, etc.
Be a positive role model by following company procedures.
Ensure that the sales floor and sales staff are ready for all promotions.
Understand and use merchandising techniques that produce the highest possible level of sales.
Ensure that endcaps and feature displays are properly merchandised, maintained, and changed on a timely basis.
Facilitate and maintain communication between employees, the Store Manager, and Dealer-Owner(s).
Be responsive to employees who have questions and/or comments about their job responsibilities.
Encourage employees to share their ideas and suggestions.
Resolve employee complaints and problems.
Greet and assist customers on the sales floor.
Be aware of shoplifting and take action consistent with company policy to discourage it.
Maintain good customer service through your presence on the sales floor by making effective use of your knowledge of products, projects, and services. Set a good example for other employees through your ability and desire to assist customers and to maximize sales.
Resolve customer claims and/or complaints in a manner that is timely, courteous, and discreet.
Authorize credit limits, acceptance of cheques, etc. in a manner consistent with company policy.
In the absence of the Store Manager, exercise sound judgment in the event that a departure from store policy may be required.
Understand the POS system and procedures related to purchases and payments.
Work on additional duties and assignments as assigned by management.
Work in a safe manner in accordance with provincial and federal safety legislation. Report any potential hazards and unsafe behaviour to management in order to have the situation corrected.