Senior Operations Director

Key Attributes:

· Implement strategic plans to grow skier visitation in alignment with the destination, key stakeholders (resorts and partners,)
· Oversight of daily operation efficiency via process refinement, documentation, training and knowledge transfer to optimize seasonality.
· Project management to ensure they are completed on time and within budget.
· Provide leadership to operational staff members and committees, fostering a positive and collaborative work environment and alignment.
· Data driven approach to deliver on opportunistic growth on revenue generation, guest, employee and stakeholder engagement.
· Skills to develop and build relationships with key partners such as Banff & Lake Louise Tourism, Travel Alberta, Destination Canada, and local businesses.
· Strong understanding of financial management to drive financial growth and sustainability.

Personality Traits & Required Experience:

· Curious Strategic Thinker: The ability to develop and implement strategic plans is crucial for growing skier visitation and aligning with key stakeholders. A curious and strategic thinker can see the big picture, anticipate future trends, and make informed decisions that drive long-term success.
· Detail-Oriented: Overseeing daily operations efficiently requires a keen eye for detail. A detail-oriented leader ensures that processes are refined, documented, and optimized through training and knowledge transfer, which is essential for managing seasonality and maintaining operational efficiency.
· Strong Communicator: Effective project management and relationship building with key partners demand excellent communication skills. A strong communicator can clearly convey ideas, foster collaboration, and build strong relationships with stakeholders such as Banff & Lake Louise Tourism, Travel Alberta, and Destination Canada.
· Leader: Providing leadership to the team and fostering a positive, collaborative, and timely work environment is essential. This role involves motivating and mentoring staff, ensuring alignment across all SkiBig3 committee efforts, and creating a culture of teamwork and excellence.
· Analytical and Data-Driven: A data-driven approach is essential for delivering opportunistic growth in revenue generation and stakeholder engagement. An analytical leader can interpret data, identify opportunities, and make evidence-based decisions that drive financial growth and sustainability.
· Proven crisis or conflict management experience.
· Background in ski industry and tourism preferred.

More About SkiBig3
• We sell A portal to The North. The North is snow-covered, steep and wild-things that have always spoken to the human soul. A place where the winter is still formidable, the community is still warm, and 'adventure' is not an abstraction, but a real, tangible thing to be lived in real-time. It's a million miles from ordinary, yet you can be here in an instant.
• We believe Winter is best spent in the wild. Winter isn't something to be endured. It's breathtakingly beautiful and universally transformative when experienced in the wild. People who spend half the year on couches under blankets aren't doing anything wrong; they're just missing out on a deeper warmth, lit from within by the sheer beauty of nature in winter.
• We stand for the transformative power of winter. Banff National Park gets far more visitors in summer than in winter. To us, it's a little crazy. Because this place is every bit as inspiring when the temperatures drop, and the snow falls. Which is why we Canadians are always inviting people to experience it for themselves. Winter has the power to replenish something deeply human, and we're committed to sharing it with the world.
• We are against the miscasting of winter as an adversary. It's no surprise winter here sometimes gets a bad rap. Human evolution means our default settings are: cold is bad, and winter is a time to shelter in place. But we know that here, winter fires the imagination and feeds the soul. It's an opportunity to come alive. And a time that heightens the warmth of humans.

Comprehensive remuneration package
Family season pass perks
Excellent Group Benefits package