Hospitality Growth Manager (Sales Account Manager)

Job Description

Who we are
At Rocky, we feel our best in nature and we feel our best when we nurture ourselves with nature. That’s why for 25 years we’ve been students of this glorious Earth — formulating everyday essentials that nurture your skin, body, and hair, all crafted with care here in the Canadian Rockies.

Like nature, we’re growing. With 13 stores open in Western Canada, we’re expanding nationwide — starting with two new locations in Ontario this year: Upper Canada Mall in Newmarket and Sherway Gardens in Etobicoke.

Our new stores are designed to bring nature indoors. Crafted from natural materials, they guide customers through immersive sensorial experiences anchored by our signature sink — unique to each location.

Growing our culture-focused team means finding those who share the belief that we are a part in the greater ecosystem, working together to make a positive impact in our communities and for the Earth.

Are you a natural fit for the new world of Rocky?

The position
The Hospitality Growth Manager is responsible for growing the brand footprint across Canada in key markets, specifically Alberta, Ontario and British Columbia, through the hospitality portfolio. This includes hotels, specialty accommodations, restaurants, spas, and vendor accounts. This position focuses on business development through identifying and nurturing partnerships that align with Rocky values, ethos and growth strategy. Passionate about delivering exceptional customer experiences, the Hospitality Growth Manager has strength in building relationships, connecting with partners, and sharing our products with them. Helping and supporting partners isn’t just part of the job—it’s a genuine passion.

This is a permanent full-time position working Monday through Friday in a hybrid capacity, requiring a minimum of three days per week onsite at our workshop in Canmore, Alberta.

What you’ll be doing

Hospitality Partner Growth
– Meet or exceed budget targets by driving revenue growth through proactive customer portfolio development
– Identify opportunities for growth within the current portfolio
– Arrange meetings (both in-person and virtual) with potential new partners
– Analyze sales data and performance metrics to identify opportunities for growth
– Keep informed of market trends and competitor activities to inspire strategies and inform business decisions

Hospitality Partner Relationships
– Establish strong relationships with hospitality partners, understand their needs, and act as the main point of contact
– Proactively manage and nurture relationships with all partners, identifying opportunities through regularly monitoring of all account activity
– Negotiate and establish pricing with new and existing partners
– Educate partners on products, features, benefits, and provide training assets
– Schedule regular on-site visits to partner locations to ensure alignment with brand standards and guidelines
– Resolve any issues or concerns raised by partners in a timely and professional manner to maintain strong and positive relationships

Hospitality Partner Administration
– Support the Strategic Partnerships Coordinator in maintaining up-to-date records of the hospitality portfolio and update information as needed to ensure accuracy
– Process orders, ensuring accuracy in pricing, quantities and delivery dates
– Monitor inventory levels, ensuring products are properly stocked and available to meet partner demand

Application
– We are accepting applications for the Hospitality Growth Manager position until a suitable candidate is found.
– Eligibility: Candidates must be legally authorized to work in Canada.