Reservations Assistant Manager
Job Overview
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Date PostedApril 15, 2025
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Location
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Wage/Salary$27 - $29 / hour
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Contact NameHR
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Open Positions1
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Staff AccommodationNo
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Position DurationPermanent
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Position TypeFull-Time
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More Ways to ApplyEmail, In-Person
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(More Ways to Apply) Emailofficemgr@banfftours.com
Job Description
Why This Job Is Cool – As Reservations Assistant Manager, you’ll play a pivotal role in overseeing the reservations team, ensuring smooth daily operations, and optimizing both sales and capacity.
You’ll be the go-to person for staff support, problem-solving, and decision-making, ensuring that both your team and our guests receive top-notch service and experiences.
This role offers the perfect balance of leadership, strategic thinking, and hands-on involvement in operations, making it ideal for someone passionate about driving team success and maximizing sales growth.
Who You’ll Work With Reports to: Senior Reservations Manager Leads: Reservations Supervisors, Reservations Agents, Wholesale Reservations Team, Groups Collaborates with: Operations Team, Guides, Sales & Marketing, and Contracting Department
Key responsibilities
· Team Leadership & Development: Supervise, motivate, and train the reservations team to deliver excellent customer service and sales results. Lead Fam tours to provide staff with firsthand product knowledge.
· Operations Management: Oversee day-to-day operations, ensuring efficient execution of tours, bookings, and store presentation. Resolve customer complaints and ensure smooth bookings.
· Sales & Customer Service Excellence: Ensure upselling and product knowledge for all team members. Process reservations and provide guests with the best product options and recommendations.
· Administrative Support: Prepare reports on performance and trends, handle administrative tasks, and assist the Senior Reservations Manager as needed.
Staff Scheduling & Coordination: Develop, manage, and optimize the reservations team’s schedule to ensure adequate coverage during peak hours and holidays. What You Bring to the Role 2+ years of leadership experience in reservations, sales, tourism, or hospitality.
Proven ability to lead, coach, and develop a team, motivating staff to achieve sales and service goals.
Strong decision-making and problem-solving skills, particularly in high-pressure situations.
Experience in scheduling
Excellent organizational skills with a keen eye for detail.
Strong communication skills, both written and verbal.
Ability to work weekends, holidays, and peak seasons is required.
No staff accommodation for this position at this moment.
Where to Apply In-Person
Job Requirements
Key responsibilities
· Team Leadership & Development: Supervise, motivate, and train the reservations team to deliver excellent customer service and sales results. Lead Fam tours to provide staff with firsthand product knowledge.
· Operations Management: Oversee day-to-day operations, ensuring efficient execution of tours, bookings, and store presentation. Resolve customer complaints and ensure smooth bookings.
· Sales & Customer Service Excellence: Ensure upselling and product knowledge for all team members. Process reservations and provide guests with the best product options and recommendations.
· Administrative Support: Prepare reports on performance and trends, handle administrative tasks, and assist the Senior Reservations Manager as needed.
Staff Scheduling & Coordination: Develop, manage, and optimize the reservations team's schedule to ensure adequate coverage during peak hours and holidays. What You Bring to the Role 2+ years of leadership experience in reservations, sales, tourism, or hospitality.
Proven ability to lead, coach, and develop a team, motivating staff to achieve sales and service goals.
Strong decision-making and problem-solving skills, particularly in high-pressure situations.
Experience in scheduling
Excellent organizational skills with a keen eye for detail.
Strong communication skills, both written and verbal.
Ability to work weekends, holidays, and peak seasons is required.
Perks & Benefits
What We Offer Leadership role with direct impact on team and operations.
Competitive salary
Commission opportunities and shards gratuities payouts.
A supportive, high-energy work environment with a strong team culture.
Monthly staff events to build connections and celebrate success.
Extended Health and dental care RRSP matching after 3 months.
Vacation pay.
Paid personal days
Paid medical days
Company events Industry discounts If you're ready to lead a passionate team and help create unforgettable experiences for our guests, we want to hear from you!
