Reservations Agent (Tourism & Travel)

Job Description

Job Description:
Are you an organizational maestro passionate about the Canadian Rockies and eager to work amidst the stunning vistas of Banff?

If you’re adept at managing customer service, operational logistics, and administrative tasks, and you’re seeking a full-time role starting in Spring 2025, this opportunity is for you.

Company Overview:
Surrounded by Banff National Park’s peaks, Radventures has quickly become a premier adventure tour operator in the Canadian Rockies. Since our start in 2020, we’ve grown rapidly to become the top-rated local tour operator by maintaining our commitment to providing our guests with exceptional adventure experiences and fostering a company culture of connection, fun & reward.

Position Overview:
In this newly created Reservations Agent, you will orchestrate the smooth operation of tours, manage customer inquiries with a personal touch, and provide invaluable support to our management team, all with an office view of the awe-inspiring peaks of the Canadian Rockies.

This is a full-time role, working up to five days per week from April to September 2025, with the potential for ongoing employment for the right candidate.

Key Responsibilities:
Customer Service Excellence: Be the voice and ear of Radventures, handling phone and email inquiries with a blend of professionalism and personable charm.

Operational Acuity: Assign guides, manage vehicles, and ensure every tour’s success through meticulous resource allocation and manifest preparation.

Administrative Agility: Support our management team with a spectrum of administrative duties as needed.

Strategic Involvement: Assist in refining operational strategies to scale our offerings and enhance customer satisfaction.

Your Unique Traits:
– A desire to grow with Radventures and take on increasing responsibilities over time.- A passion for Banff, the Canadian Rockies and outdoor adventure.- A multitasking maven with an eye for detail and an ear for nuances.- Weekend availability.

– Flexibility to accommodate longer days and varying schedules as needed.- A willingness to go the extra mile for our guests.

Position Type, Hours & Location:
This is a full-time role, working up to five days per week from April to September 2025, with the potential for ongoing employment for the right candidate. Your presence will be required at our Banff office. Weekend availability is crucial.

Rewards at Radventures:
Compensation: A competitive hourly wage of $22 and performance-based bonuses.

Schedule:
10 hour shift
8 hour shift
Holidays
Overtime
Weekends as needed