Snow School Guest Services Representative
Job Overview
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Date PostedSeptember 23, 2026
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Location
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Wage/Salary$19.55 / hour
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Contact NameLeo Carey
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Open Positions4
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Staff AccommodationYes
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Position DurationSeasonal
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Position TypeFull-Time
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More Ways to ApplyOnline, Email
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(More Ways to Apply) Link to Websitehttps://skircr.startdate.ca/#/
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(More Ways to Apply) Emaillcarey@skinakiska.com
Job Description
Deliver exceptional guest service through lesson bookings, check-in, phone and email communication, and day-to-day guest support. Assist guests with lesson options, scheduling, program information, and general inquiries while providing clear and personable service in a fast-paced winter resort environment. Maintain accurate booking information, process changes and requests, and respond efficiently to guest needs while ensuring a smooth and positive snow school experience.
You will be working with a small team in this role and be responsible for your own work station, cash handling and open/close of your systems for each day. Work is 5 days/week average, with days off falling during Mon-Fri. You will be supported by the snow school supervisor and management team throughout your day to day should you need it.
Start Date
Job Requirements
- Previous experience in customer service, hospitality, guest services, or a similar guest-facing environment.
- Strong verbal and written communication skills, with a friendly and professional approach to guest interactions.
- Comfortable handling high volumes of phone calls, emails, bookings, and in-person inquiries.
- Strong organizational skills and attention to detail, particularly when managing lesson bookings, schedules, and guest information.
- Ability to confidently explain lesson options, pricing, schedules, policies, and program information to guests.
- Strong problem-solving skills and the ability to remain calm, helpful, and professional when addressing guest concerns or changes.
- Comfortable learning and using booking systems, point-of-sale systems, email platforms, and other administrative software.
- Ability to work independently, prioritize tasks, and manage multiple requests in a fast-paced environment.
- Professionalism, reliability, and a genuine interest in creating a positive guest experience.
- Previous experience in a guest centred role is preferred.
- Ski resort or snow school experience is useful but not necessary as all training is provided.
Perks & Benefits
- Free season pass to RCR resorts - Nakiska, Fernie, Kimberley, Kicking Horse
- Reciprocal free tickets exchange programs with Lake Louise, Sunshine Village
- Reciprocal free but limited exchange programs with other resorts such as Revelstoke, Panorama, Big White, Whitewater, Whitefish, Castle.
- Staff discounts in the resort for food and beverage, retail, rentals
- Free lessons in snow school
- Free training towards becoming an instructor if you want to!
