Moxy Front of House Crew- Front Desk Agent
by Moxy Banff
Job Overview
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Date PostedMay 15, 2025
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Location
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Wage/Salary$17 / hour
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Contact NameJustin Crawford
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Open Positions1
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Staff AccommodationNo
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Wage DetailsPlus Gratuities
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Position DurationPermanent, Seasonal
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Position TypeFull-Time
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(More Ways to Apply) EmailJustin.Crawford@marriott.com
Job Description
Owned and operated by Canalta Family of Hotels, Marriott Moxy Banff is a unique place for the fun and young at heart. Moxy is for Play. Seriously. The energetic and stylish alternative to the typical hotel experience, Moxy is designed for always-on guests seeking fun new experiences in the hotel and city they’re in. Our lively communal spaces and energetic Crew help guests have a good time by creating moments of spontaneous playfulness.
Moxy Crew take work seriously, but they never take themselves too seriously. They delight in creating a light and playful atmosphere, and are warm and friendly to those around them, welcoming all. We’re looking for people who: love doing it all, always think outside the box, enjoy chatting it up with guests, live in the now but know what’s next, and have high energy and a do-it-yourself attitude.
Who we are looking for:
This isn’t your typical front desk job. Our Front Desk Crew do more than hand over keys—they’re storytellers, vibe-setters, local gurus, and the face of Moxy. They live and breathe hospitality and know that the best stays start with an amazing welcome. From check-in to check-out, they create seamless, spirited, and super-friendly guest experiences. You’ll be the go-to for what’s hot in Banff, help with bar service when needed, and keep the lobby lively. Think concierge meets party host.
What you are responsible for:
- Welcoming guests like a rockstar and creating instant connections
- Handling check-ins, check-outs, and everything in between
- Keeping the lobby, front desk, and vibe on point at all times
- Jumping in to support the bar, snack station, or lounge when needed
- Resolving guest concerns with empathy and energy
- Following all standard procedures (but never acting standard)
- Multitasking like a boss—phones, walk-ins, emails, POS and more
- Keeping things organized, efficient, and running smoothly
- Sharing local tips, secret spots, and the best selfie locations
- Lifting up the Crew vibe—supporting your team and being the energy
Start Date
Job Requirements
What we need from you:
• Alberta ProServe (Required)
• Hospitality or Front Desk experience (an asset, not a must)
• Great energy, personality, and people-first mentality
• Living in Banff or willing to relocate
• Ability to stay calm under pressure and keep things fun
Perks & Benefits
What’s in it for you:
• A fun and dynamic work environment where you can be you
• A competitive wage, tips & benefits
• Marriott Friends & Family discounts worldwide
• Food & Beverage discounts
• Team member discounts at Canalta-managed hotels
