Lodge Supervisor
Job Overview
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Date PostedJune 2, 2025
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Location
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Wage/Salary$25 / hour
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Contact NameHuman Resources
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Open Positions1
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Staff AccommodationYes
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Wage DetailsPlus Gratuities
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Position DurationPermanent
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Position TypeFull-Time
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More Ways to ApplyEmail
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(More Ways to Apply) Emailjobs@skilouise.com
Job Description
The main role of the Lodge Supervisor is to oversee the front of house operation within our day lodge. The supervisor will be responsible for training, supervising and motivating employees to ensure exceptional customer service is provide on a daily basis, and that a positive guest experience is had through interaction and satisfaction.
Lead, direct & motivate all employees while working in a “hands-on” environment
Training of new employees in departmental procedures and expectation as well as safety
Complete scheduling of staff to ensure adequate coverage and monitor staff performance
Meet or exceed labor, inventory & cost control targets through proper control methods dependant on levels of business
Daily inventory and stock control reports
Completion of administrative duties as required
Ensure a positive guest experience including interaction & satisfaction
Ensure a positive employee experience through training, motivation & ongoing development of all employees
Ensure cleanliness & maintenance of outlet at all times
Regularly communicate with other departments to ensure the overall success of the department and the resort as a whole
Conduct seasonal employee performance reviews and evaluations – ensure to address poor performance related issues, if required
Assist with payroll tracking
Complete other tasks as assigned
Ensure quality of product & services offered at all times
Start Date
Job Requirements
Knowledge of and adherence to ALGC and Foodsafe legislation is an asset
Possesses strong coaching, communication and interpersonal skills
Highly organized and detail oriented
Previous experience within a high volume establishment considered an asset
Self motivated, can work well in a team as well as independently
Some positions require skiing/snowboarding ability and equipment
Excellent customer service skills and a positive attitude
Diploma or degree or equivalent experience in Hospitality is considered an asset
Strict adherence to the LLSA grooming policy at all times
ProServe certification and working knowledge of AGLC legislation
Minimum 3-5 years supervisory experience in Food and Beverage is required
Perks & Benefits
LLSR Summer lift pass
Free employee transportation from the resort to Lake Louise Village
Food and Beverage discounts at designated cafeterias and restaurants
Retail store discounts
Staff rates at Skoki Backcountry Lodge
Complimentary tea, coffee and hot chocolate at designated cafeterias when you provide your own reusable mug
Employee recognition programs
Long Service Award programs
Opportunity for educational growth and development
Optional subsidized staff housing for full-time employees
Awesome Staff events, activities, and team building events throughout the season
RRSP matching contribution depending on length of service
Extended health care plan depending on length of service
Year-round employees may be eligible for spousal and family passes
