COMMUNICATIONS COORDINATOR

Job Description

COMMUNICATIONS COORDINATOR
Contract remote full time position (3-month probation period)
40 hrs per week Monday-Friday 8:30am-4:30pm MST

Passionate about helping others succeed? So are we.
Be part of something amazing! Join our team to support schools, sports teams and not-for-profit groups transform their fundraising goals into reality.
The Communications Coordinator plays an essential supporting role in building, implementing, and helping customers, primarily school volunteers, reach their fundraising goals by offering an extensive variety of Canadian-made products. This role will support Indeygo by refining communications and customer service tools, workflows, procedures, and information.
You’ll work to develop and manage customer services and collaborate extensively while being an integral part of working with customers to ensure participation.
This remote position provides an opportunity to flex your creative muscle and manage a variety of communications and marketing activities and campaigns.

ROLE DESCRIPTION & RESPONSIBILITIES
Coordination & Communications
● Respond to customer inquiries via email and website promptly.
● Assist in planning and improving customer service workflows and tools.
● Manage front-end operations: communication standards, volunteer support, and problem-solving.
● Oversee digital marketing: landing pages, email campaigns, and social media.
● Create engaging content for social media, website, and marketing materials.
● Develop strategies for lead generation and customer retention.
● Work with external vendors to execute marketing plans.
● Design graphics and prepare materials for communication using tools like Adobe or Canva.
● Manage shipping logistics across Canada.

If you are passionate about customer service and would like to be a part of this innovative and nurturing team, apply by submitting your cover letter describing how you would help Indeygo’s customer flourish and your resume to cathy@indeygo.com

For chosen candidates a combination of education, aptitude, mindset and experience will be considered.

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue through the selection process will be contacted.