Visitor Services, Social Media & Retail Coordinator

Job Description

The Visitor Services, Social Media & Retail Coordinator at the Canmore Museum is responsible for shaping the visitor experience, focusing on creating engaging content for social media and increasing audience engagement. This role includes overseeing front desk operations, delivering excellent customer service, and supporting retail by curating products aligned with the museum’s mission. The Coordinator also plays a key role in promoting museum events and programs, ensuring a memorable experience for all visitors. The ideal candidate is a creative storyteller with a passion for digital marketing and visitor engagement.

RESPONSIBILITIES
VISITOR SERVICES
• Serve as the first point of contact for visitors, providing a warm and welcoming experience.
• Process admissions, memberships, and program registrations.
• Provide information about museum exhibits, programs, and events.
• Handle visitor inquiries and feedback, ensuring a positive guest experience.
• Maintain membership records and process membership purchases and renewals.
SOCIAL MEDIA
• Lead the creation and scheduling of social media posts to highlight exhibitions, events, and museum updates.
• Capture photos and video clips at programs and events for use on social media and other digital platforms.
• Help design simple promotional graphics and materials using tools like Canva.
• Contribute short articles or features for the museum’s blog and e-newsletter.
• Support the preparation and distribution of the monthly e-newsletter.

RETAIL
• Manage all aspects of the museum shop, including inventory management, merchandising, and sales.
• Track sales and analyze retail performance, implementing strategies to drive revenue.
• Maintain accurate records of transactions, stock levels, and supplier relationships.

ADMINISTRATION
• Provide phone reception for the Museum’s visitor services phone line.
• Respond to general inbox emails and inquiries.
• Assist with programming and events, working flexible hours when necessary.
• Maintain bookings and manage installation and takedown of community banners at the NWMP Barracks.
• Assist the Operations Manager in all aspects of Museum administration, including processing paperwork, conducting research, and maintaining records and statistics.