Hotel Reservations Specialist/Coordinator
Job Overview
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Date PostedApril 15, 2025
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Location
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Wage/Salary$20 / hour
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Contact NameJeffrey Alvero
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Open Positions1
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Staff AccommodationYes
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Position DurationPermanent
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Position TypeFull-Time
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More Ways to ApplyIn-Person
Job Description
Position: Reservations Specialist
Report to: Front Office Manager
Department: Reservations
Hours: As Required
Objective: To provide exceptional customer service and support involves managing incoming calls, handling reservation requests, providing detailed information about our facilities and services, and ensuring all guest interactions are handled with professionalism and care.
Duties and Responsibilities:
• Answer incoming calls and assist with creating reservations, confirmations, completing guest requests and answering questions.
• Inputting FIT reservations as requested by companies via email and ensuring a response/confirmation is forwarded within 1 business day.
• Completing the Information Inbox within 1 business day as general inquiries come in.
• Maintain complete knowledge of the hotel & services, room rates, packages & promotions, room types and hours of operation as well as of the rocky mountain locations and surrounding areas.
• Actively selling inventory and up selling to higher room categories and applicable packages or promotions.
• Double check all arrivals for OTA’s (Booking.com & Expedia) and FIT reservations daily to make sure rates and length of stays are correct and correct commission is being paid out.
• Activate billing for all OTA’s reservations.
• Ensure VIP and all Prefer guest’s reservations are flagged.
• Assist the Events Planner with group block as needed.
• Manage room inventory and overbookings.
• Work closely with our central reservation team at the head office.
• Communicating effectively with guests, team members and other departments passing on any relevant information pertaining to reservations that may affect day to day operations.
• Complete Gift Certificate Orders that come in through the Information Inbox or from walk-in customers.
• General filing.
• Revenue-related tasks as assigned by the Front Office Manager when assistance is required.
• Other daily and specially assigned tasks as required.
Start Date
Where to Apply In-Person
Job Requirements
Requirements/Experience:
• Previous experience in a customer service or reservations role, preferably in the hospitality industry.
• Proficiency in handling telephone inquiries and managing multiple lines.
• Strong computer skills with experience in reservation software systems.
• Excellent verbal and written communication skills.
• Detail-oriented with the ability to efficiently input and manage reservation data.
• Strong organizational skills, capable of managing a variety of tasks and responsibilities.
• High school diploma or equivalent.
English Fluency
Workplace Address
Photos
