Guest Services Agent (Lake Louise, AB)
Job Overview
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Date PostedDecember 10, 2024
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Location
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Wage/Salary$18 / hour
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Contact NameJeffrey Alvero
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Open Positions1
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Staff AccommodationYes
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Position DurationPermanent, Seasonal
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Position TypeFull-Time
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More Ways to ApplyOnline
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(More Ways to Apply) Link to Websitehttps://crmr.com/careers/maintenance-labourer/
Job Description
The Post Hotel & Spa in Lake Louise, AB is hiring for Front Desk/Guest Services Agent!
Position Overview:
Guest Services Agents are the ambassadors of The Post, providing exceptional customer service from the initial reservation through to check-out. This role is crucial in creating a welcoming, efficient, and memorable experience for our guests.
Duties and Responsibilities:
• Welcome guests to the hotel and provide an efficient check-in experience.
• Handle guest requests or inquiries during their stay to ensure maximum guest satisfaction in person, through email or guest folio.
• Address all guest issues and complaints in a courteous manner, with the support of the Front Office management team, including assistance with fireplaces.
•Maintain a professional and presentable appearance at all times.
• Assist with emergency procedures when required.
• Respond to reservation enquiries, complete room reservations and provide guests with up-to-date information on our rates, special offers and packages.
• Prepare arriving reservations, ensuring guest requests are met to the best of our ability.
• Assist in providing positive and efficient customer service.
• Meet with representatives of local attractions and tours to stay current on all options and keep all staff aware of changes.
• Provide guests with accurate and relevant information about the hotel, local area and attractions.
• Book tours, activities and restaurant reservations for guests.
• Check out guests, provide accurate billing information and correctly process payments.
• Ensuring the completion of daily logs and tracking
• Manage the hotel switchboard, directing calls to other departments as necessary.
• Provide an accurate cash-out report at the end of each shift.
• Other duties as assigned.
Start Date
Where to Apply In-Person
Job Requirements
Qualifications:
• Excellent interpersonal and communication skills.
• A passion for customer service; previous experience is an asset.
• Highly organized and detail oriented, with the ability to multitask.
• Able to cope in high pressure situations.
• Experience with Opera PMS, Microsoft Office and Outlook is an asset.
• Previous hotel experience preferred.
• Must be able to work independently and remain calm in the event of emergency situations arise.
• Willing to work flexible hours.
• Physical requirements include the ability to endure long periods of standing, sitting, bending, and lifting (up to 50 pounds may be required)
English Fluency
Workplace Address
Photos
