Guest Services/Front Desk Supervisor (Banff)
Job Overview
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Date PostedMarch 4, 2025
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Location
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Wage/Salary$21 / hour
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Contact NameJeffrey Alvero
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Open Positions1
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Staff AccommodationYes
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Position DurationPermanent
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Position TypeFull-Time
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More Ways to ApplyOnline
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(More Ways to Apply) Link to Websitehttps://crmr.com/about/careers/
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(More Ways to Apply) Phone4039510021
Job Description
Buffalo Mountain Lodge in Banff is hiring for a full time Front Desk/Guest Services Supervisor.
Primary Function: The Guest Services Supervisor is a key member of the Front Desk/Guest Services team, assisting in managing and overseeing operations to ensure exceptional service standards. This role involves leading and supporting Guest Service Agents and Bell/Shuttle staff, ensuring efficient front desk operations, and maintaining the highest levels of guest satisfaction.
Duties and Responsibilities:
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Ensure that the daily operations of the Front Desk are carried out efficiently and according to hotel policies.
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Greet all guests in a friendly manner at all times.
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Act as Duty Manager when the FOM/AFOM is not present.
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Support the Front Desk team in handling guest issues and complaints.
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Provide regular feedback on team performance to the Front Office Manager/AFOM.
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Assist with the initial and ongoing training of Guest Service Agents to help them achieve a high quality of service.
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Maintain thorough and up to date knowledge of the property, local area, room rates and packages.
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Respond to reservation enquiries, providing guests with up-to-date information on our rates, special offers and packages.
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Book room reservations, both over the phone and at the Front Desk.
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Provide coverage for all Front Desk shifts as required, including Night Audit
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Prepare for Group, Media and FIT arrivals, coordinating with the F&B and Conference departments.
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Ensure that the Front Office filing systems and tracking sheets are kept organized and up to date.
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Organize rooming lists for tour groups, weddings and corporate functions.
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Set up all the billing and packages for groups and weddings.
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Complete all Opera system duties.
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Other duties as required.
Start Date
Where to Apply In-Person
Job Requirements
Requirements/Experience:
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Previous Front Desk experience is required.
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Extensive Opera PMS experience required.
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Positive attitude and a passion for customer service.
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Previous leadership or supervisory experience is an asset.
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Able to work under pressure and think on your feet to solve problems.
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Organized with strong attention to detail.
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A team player who can support and motivate others to succeed.
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Must have the ability to work independently and remain calm in the event of emergency situations arise.
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Physical requirements include the ability to endure long periods of standing, sitting, bending, and lifting (up to 50 pounds may be required)
English Fluency
Workplace Address
Photos
