Retail Operations Associate (Part-Time)

Job Description

Position Overview:

The Brand Ambassador – Operations is responsible for creating and delivering highly engaging customer journeys, helping cement Canada Goose as a luxury performance lifestyle brand. You embody Canadian Warmth, demonstrating expertise in every recommendation and conveying warmth in each interaction, bringing the guest journey to life. You consistently operate at the highest level, always demonstrating a passion for the customer. You drive sales by achieving revenue targets, providing best in class service and collaborating with your team to ensure a seamless customer journey. Ultimately, you model compelling selling behaviours, execute with operational excellence, and are a steward of Canada Goose’s values and culture.

What You’ll Do:

Execute all standard operating procedures with excellence in partnership with store leadership.
Accurately and efficiently utilize register systems and operational tools in compliance with Canada Goose standards.
Maintain the sales floor and stock room inventory ensuring floor is replenished accordingly.
Effectively organize the stock room and non-merchandise areas in support of a seamless customer journey.
Support the upkeep of overall physical store maintenance and cleanliness.
Process inbound and outbound shipments in a timely manner.
Deliver a superior guest journey reflective of Canadian Warmth.
Advise customers on product recommendations through expert product knowledge.
Demonstrate behaviours that drive Conversion and Units per Transaction (UPT) by actively introducing new, underperforming, and strategic categories.
Ensure maintenance of exceptional visual merchandising that is reflective of a luxury lifestyle brand.
Achieve or exceed personal sales and key performance targets that drive your store results
Contribute to a positive and productive store environment through teamwork and collaboration.
Demonstrate curiosity and passion for learning and development by participating in all educational initiatives and strategies.
Actively seek feedback to improve performance and cultivate personal and professional growth.
Consistently demonstrate company values and behaviours in all interactions.