Housekeeping Lead and Administrator

Job Description

Position Summary: The Housekeeping Administrator reports to the Executive Housekeeper and leads Housekeeping Supervisors. This position is responsible for overseeing daily administrative tasks—including room assignments, inventory tracking, and interdepartmental communication while also providing hands-on support on the floor to ensure high standards of cleanliness, guest satisfaction, and timely room readiness. This role includes updating job descriptions, assisting with conflict resolutions, ensuring policy compliance and implementation, contributing to performance evaluations, and facilitating weekly meetings.

Key Responsibilities Include (but are not limited to):

– Ensure cleanliness of guest rooms and public areas.
– Provide excellent customer service and resolve guest complaints. Effective communication across departments (especially Front Desk).
– Use Office 365 and other software for departmental tasks.
– Assist with filling WCB claims.
– Assist with new technology implementations.
– Update and maintain job descriptions and checklists.
– Track performance metrics using Excel.
– Assist with the ordering of housekeeping supplies, maintaining inventory levels, and ensuring availability of necessary materials.
– Assist in team conflicts resolution and ensure a harmonious work environment.
– Implement company policies for a safe, compliant workplace.
– Provide input on performance evaluations focusing on growth and development.
– Conduct room attendant evaluations and provide feedback.
– Conduct weekly meetings with Executive Housekeeping Manager and Housekeeping Supervisors to review performance, address concerns, and plan for upcoming tasks.
– Train and coach housekeeping supervisors and room attendants.
– Perform cleaning duties, handle lost and found items, and maintain a clean work environment.
– Perform additional duties and other regular Housekeeping Supervisor duties as assigned by management (cleaning rooms and bathrooms, stock linens, tend to guests’ request for extra supplies, and more).