Guest Services (Front Desk) Supervisor
Job Overview
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Date PostedOctober 11, 2024
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Location
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Wage/Salary$18.50 - $20.25 / hour
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We are a Workplace Inclusion Charter SignatoryYes
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Number of Positions1
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Staff AccommodationYes
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Position DurationPermanent
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Position TypeFull-Time
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Secondary Ways to ApplyIn-Person
Job Description
Duties include (but are not limited to):
– Lead and manage the front office team,
– Provide training and ongoing support to staff, and be proactive in the team’s development,
– Provide feedback and performance evaluations for team members,
– Create and maintain a positive and collaborative work environment,
– Ensure guests’ satisfaction from arrival to departure, including maintaining effective communications and resolving escalated guest issues,
– Conduct and oversee front desk duties such as check-ins, check-outs, making guest keys, etc.,
– Verify billing, create room reservations, and process special requests,
– Provide concierge services, such as restaurant and attraction recommendations and transportation arrangements,
– Regularly inspect guest rooms and public areas to ensure cleanliness and maintenance standards are met,
– Work closely with all other departments to ensure the best possible guest experience,
– Assist in managing and monitoring budgets and inventories,
– Ensure a safe environment for guests and staff.
– And other duties as assigned.
Start Date
Job Requirements
Our ideal candidate has:
- Effective leadership with strong communication and interpersonal skills
- 1 to 2 years previous Hotel Front Desk or Reservations experience
- Professional and friendly personality and demeanor in person and over the telephone
- Proven problem-solving skills
- Excellent English comprehension and communication skills; a second language is an asset as we welcome many international guests
- Experience working with Microsoft Office and property management systems such as Opera/Opera Cloud
Perks & Benefits
Employee Incentives (subject to change):
- Staff accommodation from $8.50 - $22.00 per day (based on availability).
- Friends and Family rate on hotel rooms and on food and drinks in our 2 in-house restaurants.
- Free duty meal in our staff cafeteria.
- Health benefits available after 6 months of employment.
- 15% off treatments at Cedar & Sage.
- Frequently held staff events and involvement opportunities,
- Refer a friend bonus program
- Use of our Corporate Canoe Club Pass.
- Great opportunities for career growth.
