Guest Services Agent
Job Overview
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Date PostedMarch 10, 2025
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Location
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Wage/Salary$16.75 - $18.25 / hour
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Contact NameSavanna Yeager
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Open Positions2
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Staff AccommodationYes
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Position DurationPermanent
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Position TypeFull-Time
Job Description
Duties include (but are not limited to):
– Create, cancel, and change room reservations both in person and over the phone,
– Provide excellent customer service through all channels,
– Communicate well with staff and guests,
– Provide information on hotel facilities and services, including information and services required for guests with special needs,
– Act self-sufficiently with minimal supervision,
– Clerical duties (i.e. faxing, filing, photocopying),
– Decision making, critical thinking, job task planning and organizing,
– Maintain a tidy and organized workspace,
– Other duties as assigned.
Start Date
Where to Apply In-Person
Job Requirements
Ideal Candidate:
- Reliable and can commit to at least 6-12 months of employment
- Has at least 1 year previous hotel front desk or reservation experience
- Is a capable multi-tasker with a keen attention to detail
- Has a professional and friendly demeanor in person and over the telephone
- Has excellent English comprehension and communication skills; a second language is an asset as we welcome many international guests
- Has experience working with Microsoft Office
Perks & Benefits
Employee Incentives (subject to change):
- Staff accommodation ranging from $8.00 – $22.00 per day (based on availability),
- Staff rates and friends and family rates at our hotels and restaurants,
- Frequently held staff events,
- Staff Cafeteria serving discounted meals for lunch and dinner daily,
- Health benefits available after 6 months of employment, including life insurance, dental, medical and drug coverage,
- Uniforms supplied (excluding footwear) and free dry cleaning for work attire available,
- Payroll deduction available for a local gym membership,
- Use of hotel pool and gym facility (restrictions apply),
- Employee Referral Program,
- Education reimbursement for English as a Second Language Course,
- And more!
