Bell Person
Job Overview
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Date PostedApril 1, 2025
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Location
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Wage/Salary$17.92 - $17.92 / hour
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Contact NameFatima Noor
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Open Positions1
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Staff AccommodationYes
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Staff Accommodation Link
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Position DurationPermanent
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Position TypeFull-Time
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More Ways to ApplyIn-Person
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(More Ways to Apply) Link to Websitehttps://www.charltonhospitality.com/current-job-openings
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(More Ways to Apply) Emailhrbanff@innvesthotels.com
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(More Ways to Apply) Phone4037606987
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Workplace Inclusion Charter SignatoryN/A
Job Description
Provide courteous and professional service at all times and maintain a consistent high level of guest satisfaction
Duties and Responsibilities
Responsible to ensure all our guests leave with a positive experience by anticipating guest needs and providing personalized service.
A strong commitment to the InnVest Hotel standards.
Greet guests upon arrival and welcome them to the property.
Assist with guest luggage, skis, etc.
Deliver luggage to guest rooms and offer activities and services.
Be familiar with the room types and services of both properties for the purpose of cross-selling.
Be knowledgeable of guest rooms, internet and restaurant to answer guests’ questions.
Continually educate yourself on the activities, sites, history, and local knowledge of the Banff town site and Banff National Park in order to provide superior concierge services.
Maintain position in lobby, front of house or concierge desk to ensure services are provided promptly and to “Own the Lobby.”
Monitor the main driveway entrance to ensure all cars are greeted and to control the flow of traffic for arriving and returning guests.
Always demonstrate a professional presence in the hotel.
Continually seek opportunities to go “above and beyond” and provide exceptional service to our guests.
Assist other departments when required, with a co-operative and pleasant attitude.
Deliver in-room dining services when necessary.
Assist the maintenance and housekeeping team in keeping the entrance area and walkways free of snow, leaves and any other debris.
Report any irregularities or comments from the guest; ensure resolution and follow up.
Start Date
Where to Apply In-Person
Job Requirements
Preferred Knowledge/ Qualifications
Experience in Guest Services, with a strong knowledge of Banff National Park and area.
Exceptional interpersonal skills to enhance both the presentation and service standards throughout the operation.
Excellent communication, guest service and up-selling skills.
Team player and a self-starter, yet able to work independently.
Ability to work effectively in an innovative, fast-paced, and multi-tasked environment.
Responsible and conscientious
Perks & Benefits
• Staff Accommodation: We offer some of the most premium staff housing units in Banff to our team. Our male staff accommodation is located in the Rocky Mountain Coop, overlooking the beautiful Bow River. Each unit is fully furnished with kitchen appliances, furniture and a maximum of two tenants. Our female staff accommodation is located on Otter St, located near hiking trails on Tunnel Mountain. Each unit is fully furnished with kitchen appliances, furniture and a maximum of four tenants.
• Food & Beverage Discounts: Team members are entitled to a 30% discount on all food served in the Evergreen Restaurant with dining reservations for themselves and their guests.
• Uniforms: We provide every team member with a proper uniform and offer free dry cleaning for all Managers.
• Ski Pass Discounts: We offer a deeply discounted ski passes (Sunshine, Lake Louise & Ski Big 3) to our team members with a purchase plan option to spread the cost of the pass over several pay period deductions.
• Banff Canoe Club Summer Boating Pass: We provide a 2 hour canoe pass to the Banff Canoe Club to our team members free of charge. The pass is available to staff through a sign-out program so fair share of the pass is provided.
• Shared Blue Cross Health Benefits: A comprehensive health insurance plan encompassing both health and dental coverage.
