Front of House Usher (Casual)
Job Overview
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Date PostedMay 13, 2025
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Location
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Wage/Salary$16.64 / hour
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Contact NameRyan Waller
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Open Positions5
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Staff AccommodationNo
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Position DurationTemporary
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Position TypeCasual
Job Description
The Opportunity
The Usher assists the Audience Services team by handling general Front of House duties and engaging patrons at performances, public events, and conferences. The Front of House Usher (Casual) position is a visible and important aspect of the Banff Centre’s ability to deliver a world-class audience experience during scheduled events.
Roles and Responsibilities
Reporting to the Supervisor, Audience Sales and Services, below are some key accountabilities:
– Engage with and welcome patrons to performances / events, handling general questions and providing information about Banff Centre and its venue(s) as well as upcoming performances / events.
– Following admittance policies and controlling entry to the venues by taking tickets, scanning tickets, handing out programs, helping patrons locate their seats, managing latecomers, etc.
– Helping patrons who have purchased / require accessible seating.
– Contribute to the front-of-house report with respect to assisting Audience Services in tracking attendance, audience feedback, and other public event details including patron concerns, maintenance issues, which may be escalated for resolution
– Monitoring patrons during events and responding to any problems and emergency situations.
– Provide timely, consistent and effective responses and confirmations to staff scheduling and availability requests.
– Engaging with and welcoming patrons to performances, handling general questions, and providing information about events and the Banff Centre.
– Maintain a high standard of timeliness, thoroughness, and professionalism.
– Checking venues after events for possible lost articles and assisting in closing the venue.
Job Requirements
Qualifications and Educational Requirements
- Superior customer service / experience skills and a positive, enthusiastic attitude.
- The flexibility to work different shifts during the daytime, evenings, and weekends.
- The desire and ability to work in a team, alongside Box Office, Food and Beverage, Security, Production and Hospitality staff.
- The ability to problem-solve and handle patron complaints and concerns in a clear and courteous manner.
- Have a working knowledge of First Aid.
- Have a thorough working knowledge of all Banff Centre and theatre venue emergency procedures.
- Have a thorough understanding of Banff Centre departments and services.
- Comfortable using a smartphone for the purpose of scanning tickets
- Able to lift up to 25 pounds intermittently.
- Able to stand for 1 hour
- Cash handling skills.
Special Requirements
- Due to the nature of the job, this position requires the candidate to be available to work a flexible, irregular schedule and weekends.
Perks & Benefits
Employment Terms and Benefits
- In accordance with CUPE 4318, this is a unionized, casual support staff position, working up to 35 hours per month on an on-call basis.
- This position pays $16.64 per hour.
- To be considered, you must live in the Bow Valley. This position is not eligible for staff housing.
Application Process
- We are accepting applications for the Front of House Usher (Casual) position until a suitable candidate is found.
- Candidates offered a position with Banff Centre, in this capacity, will be required to obtain a criminal record check verifying a clear record before a final job offer can be finalized.
- Visa Requirements: Candidates must be legally eligible to work in Canada. Banff Centre is unable to assist candidates in obtaining Canadian work authorization.
