Front Office Manager
Job Overview
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Date PostedApril 10, 2025
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Location
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Wage/Salary$25 / hour
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Contact NameBecky O'Donnell
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Open Positions1
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Staff AccommodationYes
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Position DurationPermanent
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Position TypeFull-Time
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More Ways to ApplyEmail
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(More Ways to Apply) Link to Websitewww.banffboutiqueinn.com
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(More Ways to Apply) Emailinnkeeper@banffboutiqueinn.com
Job Description
Do you love Banff and exploring the mountains?
Do you have a passion for interacting with people on a daily basis?
Do you have boundless energy and a natural drive to do your best?
If so, this job is for you!
This exciting opportunity is for the individual who is ready to take the next step in leadership and responsibility.
Highlights of your position include: guest services, revenue management, daily duties, FAM trips, staff events, weekly team dinners and doing it all while having a great time.
If you have an awesome personality and an amazing attitude aligned with the experience we are looking for, please email your resume.
Start Date
Job Requirements
Responsibilities include: the activities of the Front Office, Reservations, Guest Activities, and to ensure adherence to brand and company standards, policies, and procedures
Assist to ensure that other awesome people are selected, hired and trained in all areas of responsibility
Ensure the proper image is being maintained by all team members with respect to grooming and uniform standards
Assist the Innkeeper with the execution of marketing, sales, and operational activities
Maintain reservation systems: Yield Management System and Property Management System
Ensure implementation of appropriate technology solutions to increase customer service and hotel revenues
Make suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction, revenues as well as reducing costs
Respond properly and take a supervisory role in any hotel emergency or safety situation, as well as ensure the proper control and instructions of said emergency procedures
Smiling!
Encouraging our guests to get out there and explore our beautiful mountains and national park
Be physically active in the mountains (hiking, biking, paddling, walking etc.), be the example for your guests and colleagues
Practise preventive maintenance programs that protect the physical assets of the hotel
Perks & Benefits
Private accommodation (your own room)
A bunch of goodies that you would normally have to go buy such as:
Coffee, tea, hot chocolate, paper towel, toilet paper, laundry detergent, linens and more!
Weekly team dinners
Variety of FAM tours
The Inn environment focuses on health and education for our guests and colleagues
