Food Counter Attendant / Cashier

Job Description

1. Contributes to the ideal Climate of the restaurant team by fostering regular progress toward the achievement of A&W’s Climate Goals. This includes:
Having a positive and professional demeanor while working;
Attending all Climate Meetings and daily huddles;
Attending and participating in GX circle meetings (feedback sessions) when selected;
Following all personnel policies (e.g. Discrimination, Harassment, Bullying and Violence Policy, Media Policy, Confidentiality Policy, Break and Time Card Policy, etc.).

2. Delivers an exceptional guest experience by caring for their guests first before anything else. This includes:
Delighting guests with friendly and caring service
Greeting guests upon arrival;
Serving guests warmly with clear and pleasant communication;
Handling guests’ special requests and allergies with care;
Acknowledging and handling guest concerns with help from Supervisors/Managers
Actively improving the guest experience by learning from and acting on guest connect responses.

3. Ensures accuracy and efficiency of orders, including:
Processing and assembling food orders for guests (counter and drive-thru):
Accepting, entering and handling coupons following the coupon policy;
Selecting requested food items from serving or storage areas and assembling items on serving tray or in takeout bag;
Preparing and serving cold and hot drinks from various beverage equipment;
Cooking and portioning fries or performing other minor duties to prepare food and serve guests.
Being accountable for and maintaining designated cashier float ($XXX + sales), expectable shortage (% or less), as well as receipts and coupons;
Following standard guidelines and keeping up to date with A&W standards such as: product knowledge, menu updates, promotions, etc.

4. Contributes to achieving A&W operating and food safety standards, including:
Working as a team to achieve service times, waste, labour, and food costs;
Maintaining order and cleanliness of facilities:
Cleaning and maintaining facility and equipment, paying special attention to public washrooms, dining room, counter, and drive thru areas;
Cleaning trays, mugs, plates, cutlery, etc.
Ensuring effective inventory control:
Stocking and organizing public washrooms, dining room, counter, and drive thru areas with necessary operating supplies;
Receiving, storing, and rotating products by ensuring quality and quantity;
Notifying kitchen personnel of shortages or special orders.
Completing Always Ready checklists, Weekly Cleaning lists, and other operational checklists;
Following food safety regulations and completing Food Safety checklists.