Client Service Representative – Canmore (1318)
Job Overview
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Date PostedMarch 6, 2025
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Location
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Wage/Salary$50000 - $53513 / year
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Contact NameJoanne Morgan-Smith
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Open Positions1
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Staff AccommodationNo
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Position DurationPermanent
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Position TypeFull-Time
Job Description
As ATB’s next Client Service Representative, you are responsible for providing face-to-face core transactional banking services to ATB clients. This involves providing professional and efficient client service by identifying client needs and matching them with the right products, solutions and experts.
Accountabilities
Deepening relationships with our clients by having conversations to understand their needs and how we can help them reach their goals
Transforming the client experience by introducing our clients to experts and educating them on our digital tools and resources
Maintaining and building client relationships by providing optimum customer service
Developing and building internal partner relationships with other ATB departments, supporting branch operations to meet customer service requirements and to assist with resolving issues or concerns
Following tactical service routines, best practice processes and procedures on all administrative and operational activities within the branch
Processing cash and clearing transactions, abiding by current policies
Actively participating in branch team meetings
Providing assistance and coaching to other CSR’s, as required
Ensure branch assets are properly safeguarded and that premises and equipment are maintained and that collateral documents are properly controlled
Taking responsibility for personal development plan; schedule meeting with manager to discuss development plan
Start Date
Where to Apply In-Person
Job Requirements
Skills, experience & requirements
Success at the branch level means:
You are a creative team player who is flexible, cooperative and demonstrates a desire to work within a team
You demonstrate an ability to deal with change, make decisions and implement creative solutions
Have successfully completed Grade 12, preferably supplemented by post-secondary business courses
Have a demonstrated ability to work with numbers
Customer service and/or sales experience is required
Knowledge of personal lending services and products is desired
Preference will be given to applicants with previous banking experience
Don’t meet all the requirements on the list?
A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role—but you might not check all the boxes—we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you’re seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.
We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed—their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Aboriginal Business.
Perks & Benefits
A living wage as considered by the Town of Canmore for a single person is achieved with this role.
Full Flexible Beneifts Program is avaialble upon commencement.
Bonus program eligibility is avaialble upon commencement.
Paid vacation is avaialble upon commencement.
Banking Benefits are avaialble upon commencement.
Pension Program is avaialble upon commencement
Set Work Schedule of Monday to Friday, 9.00 am to 5.15 pm.
