Casual Client Service Representative
by ATB
Job Overview
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Date PostedJanuary 15, 2025
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Location
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Contact NameTodd Phillips
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Open Positions1
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Staff AccommodationNo
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Position DurationPermanent
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Position TypeCasual
Job Description
At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It’s a real commitment we live every day through our values (what we call the ATB ID). Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada’s top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:
Impact in action: No matter where you are in the organization, you’re empowered to make an impact in the lives of our clients and communities.
Thrive together: We want you—the unique, authentic you—to feel safe and celebrated at work. We’re on a continuous journey to build the most flexible and inclusive programs.
Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.
Where to Apply In-Person
Job Requirements
About the role
**This role is based out of the Banff branch, but on occasion may be required to travel to our Canmore branch. 14 hours per week possibility of more hours to cover holidays and peak periods, but not guaranteed. Flexibility required, 3 days per week.
As ATB’s next Casual Client Service Representative, you are responsible for providing face-to-face core transactional banking services to ATB clients. This involves providing professional and efficient client service by identifying client needs and matching them with the right products, solutions and experts.
Accountabilities
Deepening relationships with our clients by having conversations to understand their needs and how we can help them reach their goals
Transforming the client experience by introducing our clients to experts and educating them on our digital tools and resources
Maintaining and building client relationships by providing optimum customer service
Developing and building internal partner relationships with other ATB departments, supporting branch operations to meet customer service requirements and to assist with resolving issues or concerns
Following tactical service routines, best practice processes and procedures on all administrative and operational activities within the branch
Processing cash and clearing transactions, abiding by current policies
Actively participating in branch team meetings
Ensure branch assets are properly safeguarded and that premises and equipment are maintained and that collateral documents are properly controlled
Taking responsibility for personal development plan; schedule meeting with manager to discuss development plan
Skills, experience & requirements
Success at the branch level means:
You are a creative team player who is flexible, cooperative and demonstrates a desire to work within a team
You demonstrate an ability to deal with change, make decisions and implement creative solutions
Have successfully completed Grade 12, preferably supplemented by post-secondary business courses
Have a demonstrated ability to work with numbers
Customer service and/or sales experience is required
Knowledge of personal lending services and products is desired
Preference will be given to applicants with previous banking experience
Perks & Benefits
Cost of Living Allowance
