Visitor Services Attendant II, Visitor Services Lead Hand – Visitor Centre, Entry Gates, Mobile Gate
Job Overview
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Date PostedMarch 2, 2026
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Location
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Wage/Salary$27.47 - $29.85 / hour
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Contact NameHR
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Open PositionsTBD
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Staff AccommodationNo
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Position DurationSeasonal
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Position TypeFull-Time
Job Description
Duties
This competition will be used to fill positions at the following locations:
Banff East Gate: The Banff East Gate is a fast-paced and exciting work environment situated at the eastern boundary of Banff National Park (main entrance gate). Often the first point of contact for visitors, staff at the Banff East Gate use a Point of Sale device to sell a variety of national park passes and provide essential information to contribute to visitor use, enjoyment, and appreciation. This role involves handling cash and card transactions, and properly accounting for revenue received. Staff have the opportunity to experience some of Banff’s most historic heritage buildings.
Mobile Gate and Information Team: Banff’s Mobile team provides seasonal traffic management, visitor services, revenue collection, and site cleaning and maintenance at key trailheads and day use areas in Banff National Park. The work is active and takes place outdoors in all weather conditions. Staff work on their feet and can expect physical set-up and take-down of traffic and visitor services equipment each day. Staff provide detailed information to the public on national park rules and regulations, as well as safety information regarding closures or restrictions at popular sites. The work also involves educating the visiting public on the national park pass program and performing regular compliance duties. The ability to communicate effectively while demonstrating tact and professionalism is a key requirement of this role.
Visitor Centres: Visitor Centre staff provide comprehensive information to the visiting public on a wide variety of topics related to park orientation, backcountry camping, hiking, and park rules and regulations. Strong knowledge of Banff National Park and the surrounding area is necessary in this position, as well as the ability to communicate effectively in person, over the phone and in writing. Staff handle high volumes of in-person, email, and phone interactions. The work includes operating a Point of Sale to sell park passes and retail merchandise. The ability to use various computer programs and spreadsheets is required. Backcountry camping knowledge and prior experience working with reservation systems are considered assets in this role.
Visitor Services Lead Hand: Takes the lead as a member of a work crew; communicates what has to be accomplished; identifies tools and materials to be used; sets the work pace; and explains work to new crew members.
In all positions, facility cleaning and maintenance may be required.
Work environment
Do you want to contribute to the protection and enjoyment of Banff National Park? Do you want to be part of a dynamic team and workplace? Do you want to share your passion for Banff with visitors? If so, working with one of the Parks Canada teams at the Visitor Centre, Entry Gate, or at a popular Day Use Area may be the job for you!
Intent of the process
This process may be used to create a list of qualified candidates to staff similar positions with various tenures, security levels or linguistic profiles in same or other parts of the country.
Positions to be filled: Number to be determined
Information you must provide
Your résumé.
Contact information for 3 references.
Closing date: 31 May 2026 – 23:59, Pacific Time
Who can apply: Persons residing within a 250 km radius of the Town of Banff, Alberta.
Parks Canada Agency considers applications from individuals who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian Citizenship, permanent resident status, or work permit.
Parks Canada – Visitor Experience
Banff (Alberta), Banff National Park of Canada (Alberta)
GS-MPS-04 & GS-MPS-04 A1
Various lengths – opportunities in bilingual positions may be available this winter. This competition will also be used to staff multiple opportunities in English & bilingual positions to start spring/summer 2026.
$27.47 to $29.85 per hour (and additional 4% supervisory differential for lead hand positions – currently under review)
Job Requirements
In order to be considered, your application must clearly explain how you meet the following (essential qualifications)
EDUCATION:
Secondary school diploma or an acceptable combination of education, training and experience.
Degree equivalency
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EXPERIENCE IN:
Applicable to all groups and levels:
• Anticipating and meeting public needs and resolving complaints
• Working in a team environment
Applicable to GS-MPS-04/A1 group and level:
• Demonstrating leadership in a professional setting
The following will be applied / assessed at a later date (essential for the job)
Various language requirements
English Essential or Bilingual Imperative - Level (_ _ B /_ _ B)
Information on language requirements
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KNOWLEDGE OF:
• Parks Canada, its mandate and values and principles
• Banff National Park visitor services including but not limited to operations and facilities, activities, trails, cultural experiences, interpretive programs and special events
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ABILITIES:
• Teamwork: works with others towards a common goal; able to trade off self-interest for team benefits; functions within and works towards goal of the group
• Client Focus: providing service excellence to internal and/or external clients
• Concern for Safety: identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others
• Initiative: dealing with situations and issues proactively and persistently, seizing opportunities that arise while performing repetitive tasks
Applicable to GS-MPS-04 /A1 only
• Attention to detail: working in a conscientious, consistent and thorough manner
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PERSONAL SUITABILITY :
• Exercises sound judgment
• Communicates effectively
• Demonstrates integrity
• Strives for excellence
• Shares our vision
The following may be applied / assessed at a later date (may be needed for the job)
Asset Qualifications:
The following qualifications may be applied and/or assessed because they are beneficial in carrying out the duties of the position. They may be used in screening, assessment or determining right fit for this selection process, so please describe how you meet any of the following criteria.
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ADDITIONAL QUALIFICATIONS:
• Experience with cash handling, working with a point of sales system and balancing revenue.
• Tact: Being respectful and polite when dealing with people; understands what to say/not say in difficult situations
• Knowledge and/or experience in travelling to backcountry areas in Banff National Park on overnight/multi-night trips
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OPERATIONAL REQUIREMENTS:
• Willing and able to work shifts, weekends, holidays and overtime
• Willing and able to work outdoors and be exposed to various weather conditions
• Willing and able to perform tasks such as: lifting heavy boxes, picking litter, cleaning (sweeping, collecting garbage, cleaning windows etc.)
• Willing and able to stand for extended periods of time, bend, stretch and work from ladders or step stools
• Be exposed to noxious odours such as car fumes, dust, garbage, cleaning products, public washrooms etc.
• Willing and able to conduct repetitive tasks
• Willing and able to demonstrate tasks to others
• Possession and maintenance of a valid Alberta class 5 driver’s license or equivalent
Conditions of employment
CONDITIONS OF EMPLOYMENT:
• Security Screening: obtain and maintain a Reliability status (must be attained prior to appointment)
• Willing and able to wear identifier clothing and personal safety equipment
