Guest Experience & Operations Coordinator

Job Description

Be the Pulse of Via Via 🧭🔥
English Required | French or Spanish Strongly Preferred | Additional Languages an Asset | Seasonal, Full-Time

About the Role:

We’re hiring Guest Experience & Operations Coordinators who want to be in the action – the people who make our customer journey seamless and our operations run smoothly. You’ll work side-by-side in our office in Canmore, stay connected with the wider team, and help travelers from all over the world by phone, email, and through our booking systems.

About Via Via:

Via Via is a young, fast-growing, international-minded travel company built on hustle, creativity, and genuinely caring about people. We don’t wait to be asked – we move, we solve, we improve. Not because anyone forces us to, but because we take pride in doing things better every single day. Yeah, we know – every job description says something like that. But here, we mean it quite literally.

We’re proud of what we’ve built so far, and we’re known for going the extra mile. That mindset isn’t a “nice bonus” – it’s a must. But it comes with something amazing: looking back on a summer season full of stories, challenges, laughs, unforgettable experiences – and new friends who stick for life.

Your responsibilities:

Deliver outstanding customer service and effortless bookings. But this isn’t a “sit behind a screen and copy-paste answers” kind of job. You’ll learn our operation inside-out so you can actually advise guests, anticipate needs, solve problems, and make their journey easier.

Because our guests come from everywhere, speaking multiple languages is a huge asset – we love being the team that can support people in their own language.
To really own the role, you’ll also get field training; visiting hotels, pick-up spots, and travel routes, seeing what our drivers see, and understanding how real-world logistics work. When a guest has a question, you won’t guess – you’ll know.

If you’re organized, positive, social, and secretly love the adrenaline of a smooth day… you’re going to thrive here. Think of this role as being the organized centipede who keeps everything moving.

What We’re Looking For:
– Hard-working humans who go beyond the obvious
– Flawless communicators who lift the customer experience
– Tech-savvy when it comes to booking systems
– A detail-driven organizer who genuinely enjoys helping people
– Team players who keep the moving parts moving
– People who want to grow – personally and with Via Via

If this sounds like your kind of team, your kind of energy, and your kind of summer – we’d love to hear from you.