Lead Guest Experience Specialist – Banff & Lake Louise (Seasonal Full Time, March to October)
Job Overview
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Date PostedFebruary 24, 2026
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Location
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Wage/Salary$25.55 - $25.55 / hour
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Contact NameCareers at The Armstrong Collective
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Open Positions2
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Staff AccommodationNo
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Position DurationSeasonal
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Position TypeFull-Time
Job Description
Lead Guest Experience Specialists (LGES) play a crucial role in ensuring the smooth operation of our Stations and Guest Centres by providing leadership and support to our teams on a daily basis. You will be our teams’ go-to person when issues arise and help team members overcome challenges to ensure we can still deliver life-changing experiences to our guests.
Start Date
Job Requirements
Education/Certifications/Knowledge:
-Certificate in Tourism, Hospitality, Travel or related field an asset
-Valid AB or BC Driver’s License with demonstrated safe driving record
-Second language an asset
Experience:
-Experience in tourism, hospitality, and/or customer service an asset
-1-2 years of supervisory experience desired
-Experience using CRM systems (particularly Salesforce) an asset
Skills:
-Confident public speaking, including large groups and microphones
-High attention to detail and organization, Energetic, motivated, and committed to guest service
-Competent using Microsoft Office (Outlook, Word, Excel, Teams)
-Ability to handle difficult scenarios and conversations in a calm, consistent and professional manner
Perks & Benefits
-Health Care Spending Account (starts at $300)
-Friends and family rail tickets and packages discount
-Two annual complimentary rail passes (beginning your 2nd season)
-Seasonal wage increases
-Work shoes reimbursement
-Exclusive discount with various partners on Perkopolis
-Growth opportunities
-Fun and inclusive team environment
