Customer Experience Specialist
by Roam Transit
Job Overview
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Date PostedFebruary 26, 2026
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Location
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Contact NameMichelle Horbay
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Open Positions5
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Staff AccommodationYes
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Position DurationSeasonal
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Position TypeFull-Time
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More Ways to ApplyOnline
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(More Ways to Apply) Link to Websitehttps://roamtransit.com/about-us/careers/
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Workplace Inclusion Charter SignatorySilver
Job Description
Position Summary:
As a Customer Experience Specialist, you will engage with riders at our customer service desk, transit hubs, online, in person, and over the phone. You will provide trip planning support, manage reservations, and ensure seamless transit experience. In this role, you will assist visitors in creating unique and memorable experiences while also assisting locals in connecting with everything that the Bow Valley has to offer.
Responsibilities:
Consistently stay up to date with Roam Transit routes and be familiar with the Bow Valley region.
Engage with riders at transit hubs, sharing your knowledge about the area and Roam Transit services.
Check passengers in for their reservations and assist drivers with loading and unloading of passengers.
Provide excellent customer service to meet the needs and expectations of all BVRTSC customers and suppliers, including in-person, telephone, and written communication.
Assist customers in planning and booking their trips, provide information about transit routes, schedules, fares and recommendations for local attractions and activities.
Conduct over the counter product sales and record all product sales.
Handle cash as per position requirement.
Perform office opening and closing functions, including cash and receipt balancing when required.
Other duties as assigned.
Start Date
Job Requirements
Qualifications:
Education (minimum):
High school diploma or GED an asset.
Knowledge, skills, and abilities:
Excellent English communication skills.
Strong problem-solving abilities.
Outstanding people skills and ability to deal with conflict.
Ability to multitask and work under pressure in a fast-paced environment.
Strong attention to detail and accuracy.
Proficiency in Microsoft Office, including Word, Excel, and Outlook
Ability to stand and walk for extended periods of time.
Highly organized.
Knowledge of local area and popular attractions.
Ability to work both independently and in a team environment.
Other Requirements, Conditions:
Must be legally able to work in Canada (proof will be required).
Must pass police security clearance (proof will be required).
Must be available to work until October 12th, 2026.
Ability to work flexible hours, including early mornings (as early as 6 a.m.), evenings (as late as 8.30 p.m.), weekends and holidays.
Must be a resident of the Bow Valley area.
Must be able to work outside.
Perks & Benefits
Compensation & Benefits:
$23.50 per hour
Full Time seasonal position(s)
Health spending account (after 30 days of employment).
