Shelter Support Worker

by Homelessness Society of the Bow Valley (HSBV)

Social Services & Health Care
Canmore
$25.50 / hour
Application ends: September 18, 2026
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Job Overview

  • Date Posted
    September 2, 2026
  • Location
    Canmore
  • Wage/Salary
    $25.50 / hour
  • Contact Name
    Quinn
  • Open Positions
    5
  • Staff Accommodation
    No
  • Position Duration
    Seasonal
  • Position Type
    Part-Time, Casual
  • More Ways to Apply
    Phone, In-Person
  • (More Ways to Apply) Email
    info@bowvalleyshelter.ca
  • (More Ways to Apply) Phone
    403-493-3771

Job Description

The Homelessness Society of the Bow Valley (HSBV) is seeking community-minded professionals to join us in offering our Emergency Winter Shelter program for individuals in need of a safe place to rest during the coldest months of the year. Building a professional, positive rapport with Shelter Guests, community partners, and other HSBV team members through empathy and care will be an essential part of the Shelter Support Worker role.

General Accountabilities:
Shelter Support Workers welcome Shelter Guests, implement program policies and procedures, maintain a clean and safe environment, and provide Shelter Guests with referrals and information on community resources. HSBV takes a low-barrier approach and meets each individual where they are at. Successful candidates must be strong communicators who are organized and empathetic.

The Emergency Winter Shelter program operates seven (7) days a week and shifts will be scheduled between the hours of 9:00 PM to 10:00 AM.
– Evening shifts will be scheduled for eight (8) hours per night (9:00 PM MST to 5:00 AM MST)
– Morning shifts will be scheduled for five (5) hours per day (5:00 AM MST to 10:00 AM MST)

Equal Opportunity:
HSBV is dedicated to advancing employment equity and building a diverse, inclusive workplace that reflects the communities we serve across the Bow Valley. We encourage applications from all qualified individuals, including those from equity-deserving groups, such as women, Indigenous Peoples, persons with disabilities, visible minorities, and 2SLGBTQIA+ individuals. We evaluate all candidates based on their skills, qualifications, and suitability for the role.

We are committed to providing a recruitment and employment experience that is accessible and low-barrier. If you require accommodations at any stage of the hiring process, please contact Quinn Currado, Program Manager, at quinn@bowvalleyshelter.ca.

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Start Date
October 14, 2026
Where to Apply In-Person
729 10th Street, Room #100, Canmore, AB T1W2A3
Job Requirements

Core Tasks:
- Facilitate Guest building and sleep check-ins and check-outs
- Maintain and update program databases with a high level of accuracy and attention to detail
- Support completion of incident reports, as needed
- Confidently implement and enforce program policies, rules, and procedures
- Attend mandatory team training and meetings
- Support feedback sessions with Shelter Guests, as needed
- Participate in staff feedback sessions and regular one-on-ones with the Program Manager
- Ensure the Shelter space is clean and maintained in accordance with public health directives
- Check and respond to phone, Facebook, and email inquiries during Shelter hours
- Refer Guests to community services and programs, as required
- Offer pre-made meals and snacks to Shelter Guests in accordance with public health directives
- Uphold HSBV’s mission, vision, and values within program delivery
- Maintain HSBV’s commitment to creating a safe, inclusive, and compassionate environment for all Guests, staff, and volunteers
- Support general administration tasks that advance program development, such as fund development and communications

Abilities and Experience:

Required
- Must be able to work morning, evening, overnight, and weekend hours
- Must be able to work statutory holidays
- Clean criminal reference check and vulnerable sector search
- Able to connect well with diverse groups of people
- Reliable transportation to and from the Shelter in Canmore
- First Aid & CPR

Asset
- Previous experience in the social services or a related field
- Knowledge of local resources available in the Bow Valley
- Naloxone training
- ASIST training
- Trauma-informed and non-violent intervention training

Interpersonal Qualities:
- Confident, personable, empathetic, and approachable
- Comfortable working independently without direction
- Collaborates effectively with team members
- Follows privacy and confidentiality procedures and exercises discretion and good judgment when handling sensitive information
- Strong problem-solving skills and confidence in conflict resolution
- Confident in crisis intervention and de-escalation techniques

Perks & Benefits

What We Offer:
- End-of-season retention bonus (10% of hourly wages earned, paid out at the end of the shelter season)
- A lateral approach to team management that values open and honest communication
- Professional development opportunities
- A key role in providing an essential service to the Bow Valley community
- Valuable, hands-on experience in the social services sector
- The opportunity to be creative, take initiative, develop leadership skills, and grow with an organization dedicated to serving the community

English Fluency
Intermediate

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