Housekeeping Supervisor (Banff location)

Job Description

Buffalo Mountain Lodge in Banff is hiring for a full-time Housekeeping Supervisor!

Primary Function: To maintain the highest standards of cleanliness in guest rooms and public areas, ensuring all guest requests are handled promptly and courteously. The Housekeeping Supervisor acts as a key liaison between housekeeping staff, management, and guests, fostering excellent communication and teamwork.

Duties and Responsibilities:

1. Room Management
• Collect and manage daily checklists of rooms to be inspected
• Regularly inspect rooms to uphold and enhance quality standards
• Utilize Opera PMS for efficient room status updates and lost & found tracking
• Prioritize room inspections: Check-ins and Check-out/Check-ins first, then Stays and Sheet Changes, lastly Checkouts
• Change room status using in-room phone systems
2. Team Leadership
• Provide daily direction, task prioritization, and motivation to housekeeping team
• Train staff on cleaning procedures, amenities, supplies, and safety protocols
• Model exemplary grooming, uniform compliance, and guest engagement
• Assist in conflict resolution among team members when necessary
3. Operational Management
• Manage linen inventory, ensuring proper storage and distribution
• Track room status and attend to maintenance requests promptly
• Maintain organization of housekeeping office and storage areas
• Assist Housekeeping Manager and Assistant Housekeeping Manager with daily projects, during peak periods, and in emergency situations
• Coordinate with Housemen and Front Desk
4. Guest Service
• Respond promptly and courteously to all guest requests and concerns
• Ensure VIP rooms receive special attention and meet all specific requirements
5. Compliance and Safety
• Adhere to and enforce all health, safety, and sanitation procedures
• Ensure proper handling and storage of cleaning chemicals and equipment
• Conduct regular safety checks in guest rooms and staff areas
6. Flexibility and Cross-Training
• Be flexible to work AM, PM as required
• Crosstrain in all housekeeping departments (Room Attendant, Houseperson, Woodsmen, Night Cleaner, etc.)
• Assist room attendants with making beds and cleaning during peak times or staff shortages

Requirements/Experience:
• Minimum 2 years of experience in hotel housekeeping
• Good communication skills in English; additional languages are an asset
• Detail-oriented with a keen eye for cleanliness and organization
• Physical stamina to perform tasks such as bending, lifting, and standing for extended periods
• Flexibility to work varying shifts, including weekends and holidays
• Knowledge of cleaning chemicals, equipment, and safety protocols
• Ability to work under pressure
• Basic computer skills for reporting and communication purposes

As we receive a high volume of e-mails, we are only able to respond directly to you if your resume and interests align with our currently available positions.

Canadian Rocky Mountain Resorts (CRMR) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. CRMR is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.

If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-403-760-4474.

We look forward to receiving your application.