Restaurant Supervisor

Job Description

About Basecamp Resorts & Everwild
Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home.

Everwild Nordic Spa and Hotel aims to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences. Everwild is redefining mountain hospitality.

Position Overview
We’re seeking a Restaurant Supervisor who will be responsible for helping lead the Front of House team, demonstrating exceptional passion for cuisine, a solid grounding in wine and cocktails and familiarity with fine dining service standards. You will need to be quick on your feet and have a polite and friendly attitude.

Shifts: Full-time permanent. Days, evenings & weekends.
Wage: $22 per hour plus gratuity

Key Responsibilities

Staff Management
– Provide hands on support in all FOH departments when needed to maintain adequate staffing levels
– Supervise staff to ensure high standards of service
– Ensure all service staff are using appropriate dialogue with guests
– Implementing and monitoring all dress code and uniform policies

Staff Training and Development
– Preparing and hosting motivational daily pre shifts
– Ongoing product knowledge training
– Assist with organizing and implement training for all new FOH staff

Communication and Delegation
– Daily pass-on to ensure communication between all management
– Updating pre shift notes between shift and after
– Collaborating with the culinary team to communicate shortages or 86’d items with the FOH team.
– Coach and communicate with employees in a fair and consistent manner

Guest Relations and Retention
– Communication with all service staff to get to know regulars, their dining habits and preferences
– Ensuring that the hosts and servers are updating OpenTable customer notes daily
– Being aware of guest issues or complaints on the floor and dealing with them according to R&H standards
– Touching every table – ensuring that all servers are providing exceptional service to all guests and that everyone leaves happy regardless of their experience
– Providing “extras” for repeat guests, industry etc. With complimentary desserts, glass of bubbles etc.

Basecamp Resorts is an equal opportunity employer. We are dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed to fostering diversity and inclusion and celebrate differences. We comply with all federal, provincial and local laws that prohibit discrimination when making all decisions about employment. We welcome all applications from a wide range of candidate. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at careers@basecampresorts.com to discuss your needs confidentially.