Reservations Agent
Job Overview
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Date PostedMarch 5, 2026
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Location
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Wage/Salary$32 / hour
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Contact NameMoraine Lake Bus Company
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Open Positions2
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Staff AccommodationYes
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Wage DetailsPlus Gratuities
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Position DurationSeasonal
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Position TypeFull-Time
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More Ways to ApplyOnline
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(More Ways to Apply) Link to Websitemorainelakebus.com
Job Description
Moraine Lake Bus Company is adding a Reservations Agent to our summer team. We provide scheduled shuttle service to visitors looking to explore Lake Louise and Moraine Lake in summer. We are a fast-growing local-owned company with an all-star team, looking for people who are ambitious and get after it.
Moraine Lake Bus Company is a member of the Alberta Living Wage Network.
You are enthusiastic and highly organized, and have an intimate knowledge of Banff, Lake Louise & Moraine Lake. This role works most shifts on-site in Lake Louise, with some WFH shifts.
This is a fast-paced job at a small business. All our staff work closely as a team, and all wear many hats. You report directly to the reservations manager, but will work closely with the operations team to ensure shuttles are leaving frequently and full.
The ideal candidate has 2+ years’ experience in a similar role.
Responsibilities:
– Advise guests on shuttles, make reservations and receive payments within our booking system.
– Deliver outstanding customer service by being warm, friendly, knowledgeable, and welcoming to all guests over phone, email and in-person.
– When working on-site at our departure point, you meet guests and help them check-in, and sell shuttle tickets to new guests who are arriving.
– Assist guests with making recommendations and designing 1-day itineraries
– Occasionally drive the bus to Moraine Lake/Lake Louise when needed.
Compensation: $30/hour + $2/hour retention bonus + Employee Share Ownership Plan
Start Date
Job Requirements
- Very strong written and verbal communication skills (English)
- Knowledge of Banff National Park and an understanding of the dynamic at Moraine Lake and Lake Louise
- Able to work in a fast-paced environment
- Able to work weekends & holidays
- Computer knowledge/skills (Intermediate)
- Class 4 Alberta driver license (or willingness to obtain)
- Must have reliable transportation to and from Lake Louise
Perks & Benefits
Compensation: $30/hour + $2/hour retention bonus + Employee Share Ownership Plan
Staff accommodation available in Banff
English Fluency
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