Event Supervisor

This is a hands-on supervisory role is ideal for someone who enjoys working outdoors, thrives in dynamic event environments, and takes pride in leading teams that create exceptional guest experiences. Whether assisting with event activations, supporting operational logistics, or helping guests make the most of their visit, you'll play an important role in bringing BLLT's winter events to life.

Reporting to the Manager, Event Operations, you will lead and support frontline event staff while helping ensure the smooth delivery of BLLT's winter events. As a key onsite leader, you'll mentor team members, support day-to-day event activities, and help create welcoming, memorable experiences for guests through exceptional service and leadership.

This isn't a typical part-time role. It's an opportunity to be part of the team behind some of Banff and Lake Louise's most iconic winter experiences. If you thrive in dynamic environments, enjoy leading others, and are passionate about exceptional guest experiences, we'd love to hear from you.

Collaborate with the Manager, Event Operations and Manager, Events (as needed) throughout the event to support the implementation of the overall site plan, associated logistics, and event elements.

• Follow operational direction provided by the Manager, Event Operations and provide timely updates on event status, staffing, incidents, and operational needs.
• Foster a positive, and enjoyable on-site shift experience and team culture for seasonal event staff.
• Deploy and supervise event staff throughout the event to ensure effective execution of the event plan.
• Oversee assigned event operations (event staff shift rotation, daily site setup/teardown, guest registration, check-in, and special event activities).
• Ensure on-site surveying by event staff is conducted accurately and efficiently.
• Provide nightly/daily reports to the Manager, Event Operations; Manager, Events and third-party production contractors.
• Stay abreast of relevant destination information such as other ongoing events, activities, or important information to communicate with event staff and guests.
• Monitor and support team compliance with health & safety protocols and report concerns to the Manager, Event Operations.
• Adhere to all Town of Banff and Parks Canada special event policies and permit requirements.
• Escalate challenges, incidents, and operational concerns to the Manager, Event Operations and Manager, Events with proposed or actioned solutions.
• Other duties as assigned.
• Act always in the best interests of BLLT, in an ethical and honest manner, and in full compliance with the policies of BLLT.